Purpose Statement
The Fire Incident Summary Dashboard in Advanced Data Insights provides a centralized, high-level view of fire and incident activity.
This dashboard helps departments monitor operational workload, identify trends, and support reporting and decision-making through summarized metrics and visualizations.
Background Information
The Fire Incident Summary Dashboard is part of the Advanced Data Insights suite and is designed to provide a quick operational snapshot of incident activity.
It allows users to understand what types of incidents are occurring, when they are happening, and where demand is concentrated. This dashboard is best used for situational awareness, workload monitoring, and high-level reporting rather than detailed incident analysis.
Users can analyze:
- Total incident volume and trends
- Distribution of incidents by type, shift, station, and fire zone
- Temporal patterns (time of day, day of week, trends over time)
- Response performance indicators such as time to first arrival
Important:
Advanced Data Insights dashboards are part of a paid upgrade package and may not be available to all agencies. If this dashboard is not visible, contact your Client Success Manager.
Prerequisites:
- Access to Advanced Data Insights
- Fire and incident data documented within the system
- Appropriate permissions to view dashboard data
Required Permissions
Users must have appropriate permissions to access dashboards and incident data.
Typical permissions include:
- Advanced Data Insights access
- Dashboard view permissions
- Incident documentation or reporting data access
Recommended roles:
- Administrators
- Chiefs
- Supervisors
- Training officers
- Data managers
- Analysts
Step-by-Step Guide
- Go to the First Due logo.
- Access the module stack.
- Select the Dashboard module.
- Select either Dashboards or Dashboard List.
- Select the Fire Incident Summary Dashboard from the drop-down list.
Dashboard Features & Highlights
Filter Options
Users can refine dashboard data using:
- Alarm Datetime (date range)
- Incident Group, Subgroup, and Type
- Additional available incident attributes
All visuals update dynamically based on selected filters.
KPI Summary Cards
Quickly view high-level metrics such as:
- Total incidents
- Current month incidents
- Average daily incident volume
- P90 Time to First Arrival
- Average Time on Incident
These metrics provide an immediate snapshot of workload and performance.
Map Visualizations
- Incident Locations Map: Displays incidents by type across the response area
- Repeat Call Locations: Highlights addresses with frequent incidents
- P90 by ZIP Code and Fire Zone: Shows response performance geographically
Maps help identify high-demand areas, repeat locations, and geographic performance trends.
Charts and Trend Analysis
- Incident Distribution (Donut Charts): View breakdown by group, subgroup, or type
- Trend Over Time: Analyze incident volume by year, quarter, month, or day
- Time of Week / Hour of Day Grid: Identify peak demand periods and patterns
These visualizations support staffing decisions, workload analysis, and trend identification.
Summary Tables
Analyze aggregated data across:
- Shift
- Station
- Fire zone
- Incident type
Tables include metrics such as incident count, percentage of total, and response performance indicators.
Incident Details Table
- Provides one row per incident, including:
- Incident number
- Shift and station
- Fire zone
- Address and location data
This table is intended for quick reference and validation rather than detailed analysis.
Best Practices
- Use consistent date ranges when comparing incident activity
- Confirm filters before reviewing or presenting data
- Combine dashboard insights with detailed reports when deeper validation is needed
- Use temporal and geographic data to support staffing and deployment decisions
- Establish a regular review cadence for operational awareness
Avoid:
- Drawing conclusions without verifying active filters
- Comparing datasets with different criteria or timeframes
- Using summary data as a replacement for detailed incident reports when required
Troubleshooting & FAQs
Why is the dashboard not showing any data?
Verify that you have access to Advanced Data Insights, incident data exists for the selected filters, and the date range includes available records.
Why do totals seem incorrect?
Check applied filters such as date range, incident type, or location, which may be limiting results.
Why can’t I access this dashboard?
Your role may not include the required permissions, or your agency may not have access to Advanced Data Insights. Contact your Client Success Manager.
Can I export dashboard data?
Export availability depends on system configuration. Use export options if enabled within the dashboard.
Who should use this dashboard?
Command staff, supervisors, training personnel, analysts, and anyone responsible for operational monitoring or reporting.