Purpose Statement
Outcome Notifications automatically alert designated personnel when patient outcome data is received from external systems and saved to an incident. This helps EMS agencies ensure timely review of returned outcome information, supports quality improvement initiatives, and keeps the right people informed without sending duplicate notifications.
Background Information
Outcome data may be received after an incident is completed through integrated external systems such as Kno2 and HDE. Because this information arrives after the original ePCR workflow is finished, agencies need a reliable way to notify users that new outcome details are available for review.
This feature allows an agency administrator to define who should receive notifications when outcome data is successfully saved to an ePCR. Agencies can notify the primary caregiver, the full crew, Medical Director, QA Authority, and other configured QA/QI contacts. The system resolves all selected recipient types, removes duplicates, and sends one notification per person.
Common use cases include:
Alerting field crews when hospital outcome data becomes available
Notifying QA/QI personnel for follow-up review
Supporting agency learning, case review, and performance improvement
Keeping notification delivery aligned with existing QA notification settings
Prerequisites:
Outcome integrations are active and sending data
The agency has configured outcome notification recipients
QA notification delivery settings are already defined in General Settings
Recipient roles such as Medical Director or QA Authority are configured where applicable
Required Permissions
Users typically need permissions that align with the following responsibilities:
EMS Setup or agency configuration access to manage outcome notification settings
Administrative permissions to modify General Settings and notification-related configuration
Incident view permissions to open the incident linked from a notification
QA/QI or supervisory access, if the agency restricts visibility of outcome information by role
If your environment uses permission groups, assign access to agency administrators or authorized supervisory staff only.
Video
Step-by-Step Guide
1. Open Outcome Notification Settings
From the main navigation, go to Incident Documentation.
Open EMS Setup.
Select Notifications section.
Locate Outcome Notification Recipient Options
2. Choose How Notifications will be sent
In Outcome Notification Settings, select one or more notification recipient options.
Available options include:
Email
Notification Center
Notification Center and Email
3. Choose Who Should Receive Notifications
In Outcome Notification Settings, select one or more notification recipient options.
Available options may include:
Do not send notifications- When this is selected, all other choices will be grey and unavailable.
Notify primary crew giver at scene only
Notify all members of the crew
Notify Specific Contact Types like Medical Director or Administrative Assistant
4. Understand Selection Behavior
If Do not send notifications is selected, all other options should become unavailable.
If Do not send notifications is cleared, the other options become selectable again.
Multiple recipient categories can be selected at the same time.
They Contact Types are specified Under the EMS Contacts Section when setting up the contact list.
5. Save the Configuration
Review the selected recipient types.
Click Save.
Confirm the success message appears.
6. Review In-App Notifications
When delivered through the Notification Center, users should see:
Title: Outcome Notification Received
Body: Outcome information for incident [INCIDENT_NUMBER] has been received. Please review your incident outcome information.
Action: View Incident
Timestamp: Relative time such as minutes or hours ago
Unread indicator: Dot or badge until opened
7. Review Email Notifications
When email delivery is enabled, users should receive:
Subject: Outcome Notification Received - Incident [INCIDENT_NUMBER]
Body: Same notification message as the in-app version
Action link: View Incident
Footer: Standard agency email footer and branding
Email notifications should not include sensitive patient details. Only the incident number and secure incident link should be included.
8. Open the Incident Securely
Select View Incident from the Notification Center or email.
If not already signed in, authenticate through the normal login process.
After authentication, the system verifies that the user has permission to access the incident.
Users without access should receive the platform’s standard restricted-access behavior.
Best Practices
Configure only the recipient groups that truly need outcome visibility to reduce notification fatigue.
Use All members of the crew only when agency workflow supports broad case follow-up.
Include QA/QI leadership when outcome data is used for formal review, coaching, or compliance programs.
Review your agency’s QA notification delivery settings before enabling outcome notifications.
Test the configuration with a known outcome update workflow before rolling it out broadly.
Periodically verify that Medical Director and QA/QI contact assignments are current.
Avoid enabling overlapping contact types unless those users genuinely need the notification, even though de-duplication prevents duplicate messages.
Troubleshooting & FAQs
Why didn’t anyone receive a notification?
Check the following:
Outcome Notification Settings may be set to Do not send notifications
No valid recipients may be configured for the selected categories
QA notification delivery settings may not be configured for Notification Center, Email, or Both
The outcome data may not have been saved successfully
The incident may not meet the trigger condition for post-completion outcome updates
Why did one user only receive one notification even though they belong to multiple roles?
This is expected behavior. The system de-duplicates recipients so that each person receives only one notification per outcome event.
What happens if a selected contact type is not configured?
The system skips that contact type and continues processing the rest of the recipient list.
Does this notify users during initial ePCR creation?
No. Notifications are intended for outcome data received after incident completion, not for data entered during the initial documentation workflow.
What happens if notification delivery fails?
Notification failures should be logged and handled gracefully without affecting the saved outcome data.
Can agencies choose how notifications are delivered?
Yes. Outcome notifications should use the same delivery methods already available for QA notifications:
Notification Center only
Email only
Both Notification Center and Email