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Knowledge Center

Community Connect: Managing Permit Approvals

Purpose Statement

The Permit Approvals page in the Community Connect module allows users to review, approve, or reject permit submissions from a single list view. This helps departments manage incoming permit requests efficiently and ensures permit data can be reviewed before action is taken.

Background Information

The Permit Approvals list displays permits that are pending approval in Community Connect. From this page, users can filter the list, export the data to CSV, open the permit location on the map, and use action icons to review, approve, or reject a permit.

This workflow is useful for agencies that need to validate permit requests before they are accepted into their process.

Required Permissions

Users may need permission to:

  • Access the Community Connect module
  • View the Permit Approvals list
  • Review permit details
  • Approve permits
  • Reject permits
  • Access map-based occupancy actions, if enabled

Exact permissions may vary by agency configuration and user role.

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Step-by-Step Guide

  1. Open the Community Connect module
    • Click the First Due icon.
    • Navigate to Community Connect.
    • Select Permits Approval.



       
  2. Review the Permit Approvals list
    • The page displays permits that are currently pending approval.
    • Users can review the available records directly from this list view.



       
  3. Use filters to narrow the list
    • Use the filters at the top of the page to refine the list of permit approvals.
    • Apply the appropriate criteria to find the permit you want to manage.

       
  4. Download the list if needed
    • Export the Permit Approvals list as a CSV file when needed for reporting or review.

       
  5. Open the permit location from the address link
    • Select the blue highlighted address link for a permit.
    • This opens the address on the map.
    • From there, users may be able to access the pre-plan, start an inspection, or use other related location tools.

       
  6. Locate the Actions column
    • In the Actions column, users will see three icons used to manage the permit:
      • Approve
      • Reject
      • Review



         
  7. Review the permit details
    • Click the Review icon.
    • A permit details window opens and displays the submitted permit information.
    • Review the available data, including:
      • Contact information
      • Permit type
      • Other submitted permit details



         
  8. Approve a permit
    • From the Actions column or permit review window, click the Approve icon.
    • A confirmation window appears asking if you want to approve the permit.
    • Confirm the action to approve the permit.



       
  9. Reject a permit
    • From the Actions column or permit review window, click the Reject icon.
    • A confirmation window appears asking if you want to reject the permit.
    • Confirm the action to reject the permit.



       
  10. Close the review window when finished
    • After reviewing or taking action on the permit, close the permit details window and return to the Permit Approvals list.

Best Practices

  • Review all permit details before approving or rejecting a submission.
  • Use list filters to quickly find the permit you need.
  • Export the list to CSV when you need to share or audit pending approvals.
  • Use the address link to verify the permit location before taking action.
  • Confirm approval or rejection carefully, since these actions affect permit processing.

Troubleshooting & FAQs

Why don’t I see any permits on the Permit Approvals list?
There may be no permits currently pending approval, or your permissions may limit access to the page.

What does the Review icon do?
The Review icon opens the permit details so you can view the submitted information before approving or rejecting it.

What happens when I approve or reject a permit?
A confirmation window appears before the action is finalized to help prevent accidental changes.

Can I export the permit list?
Yes. The Permit Approvals list can be downloaded as a CSV file.

What does the address link open?
The address link opens the location on the map, where users may also access related tools such as the pre-plan or inspection options.