Purpose
- To explain how to navigate the 1710-Incident Alarm Handling Report.
Definitions
- Alarm Answering Time - The time interval that begins when the alarm is received at the communication center and ends when the alarm is acknowledged at the communication center.
- Alarm Handling Time - The time interval from the receipt of the alarm at the primary PSAP until the beginning of the transmittal of the response information via voice or electronic means to emergency response facilities (ERFs) or the emergency response units (ERUs) in the field.
- Alarm Processing Time - The time interval from when the alarm is acknowledged at the communication center until response information begins to be transmitted via voice or electronic means to emergency response facilities (ERFs) and emergency response units (ERUs)
Video
Instructions
1. From the Reports Module, click on Incidents.
2. Change the Report Type to 1710 - Incident Alarm Handling.
3. The report will be displayed below.
4. Click on Advanced Search to adjust the report parameters.
5. Make any changes to the filters desired.
6. Click on Search.
7. The top of the report will show the different times and percentile rankings for each timeframe.
8. A pie chart will be displayed for the Alarm Answering Time and the Alarm Processing Time.
9. Click on a section of the pie chart to view that section in list view.
10. Click on All Data to view all data included in the corresponding pie chart.
11. Click on the download button to download a .png version of the pie chart.