First Due Academy: Business Portal 101
 

This video is your all-in-one guide to using the Business Portal as a Service Provider. 

Think of it as a guided tour that walks you through the key tools and features, you’ll use every day.

In this video, you’ll learn how to:

• Purchase ITM Credits – These credits are used to submit your inspection reports.

• Create and Submit ITM Reports – Document the inspections you complete and submit them to the fire department.

• Add New Locations – Add a property or facility if it isn’t already in the system.

• View and Edit Reports – Review your submitted reports or make corrections if one is returned for updates.

• Update System Status – Mark inspection results such as repaired, deficient, or still needing attention.

• Manage Your AHJs – Work with multiple fire departments if your company performs inspections across different jurisdictions.

• Manage Your Users – Add coworkers to your account so your team can collaborate and submit reports.

By the end of this video, you’ll have a clear understanding of how to navigate the Business Portal and complete your inspection reporting efficiently.