Purpose Statement

This article explains how to access, review, and manage the Address Details section of a Pre-Plan in First Due.

Address Details contain essential information about an occupancy, including its physical address, Complex Name, inspection assignments, billing address, geographic coordinates, and location-sharing settings.

Maintaining accurate Address Details helps ensure that emergency responders receive the correct Pre-Plan information during dispatch and can navigate to the appropriate occupancy location.

Background Information

The Address Details section is an important component of the First Due Pre-Planning module. It allows agencies to manage location-specific information associated with an occupancy.

Accurate Address Details support several operational functions:

• CAD Integration: Ensures occupancy addresses match Computer-Aided Dispatch (CAD) addresses so the appropriate Pre-Plan information is available to responding personnel.
• Complex Management: Allows multiple addresses to be organized under a single Complex Name, such as a university, industrial park, or outdoor shopping mall.
• Inspection Management: Supports inspection zone and district assignments for agencies using the First Due Inspections module.
• Billing Information: Allows agencies to maintain a separate billing address when it differs from the physical occupancy address.
• Mapping and Routing: Uses the occupancy icon's map location to determine latitude and longitude for responder navigation.
• Location Sharing: Provides a setting related to sharing occupancy and Pre-Plan information with neighboring agencies using First Due.

Important: Occupancy addresses should match the addresses used by your agency's CAD system exactly. Address mismatches can prevent the appropriate Pre-Plan information from being available to responders during dispatch.

Required Permissions

Users must have appropriate access to the Pre-Planning module to view or modify Address Details.

Depending on the task, users may require permissions to:

• Access the Pre-Plan App.
• View existing occupancies and Pre-Plans.
• Create or edit Pre-Plans.
• Modify occupancy information.
• Manage Complex Names.

Note: The exact permission names and access levels were not identified in the training transcript. Administrators should verify the required permissions within their agency's First Due role and permission configuration.

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Step-by-Step Guide

Step 1: Navigate to the Pre-Plan Map

1. Log in to First Due.
2. Click the First Due logo in the upper-left corner of the screen.
3. Scroll down and select Pre-Planning.
4. Click Pre-Plan Map to open the Pre-Plans map.
   
   
   
    

Step 2: Access the Address Details

There are two ways to access Address Details from the Pre-Plans map.

Option 1: Create a New Pre-Plan

1. Begin the process of creating a new Pre-Plan from the map.
2. Open the newly created Pre-Plan to access its information.
   
   
   
    

Option 2: Open an Existing Pre-Plan

1. Locate the desired occupancy on the Pre-Plans map.
2. Click the existing Occupancy Icon.
3. Open the associated Pre-Plan.
4. From the Pre-Plan menu, click the Address Icon located at the top-left of the menu bar.
5. The Address Details section will appear.
   
   
   
    

Step 3: Review and Verify the Occupancy Address

1. Locate the Address section within Address Details.
2. Review the occupancy's physical address.
3. Compare the address against the address used by your agency's CAD dispatch system.
4. Ensure the addresses match exactly.

Step 4: Assign or Create a Complex Name

The Complex Name field allows multiple occupancies or addresses to be grouped under a single parent or primary address.

Common examples include:

• Universities with multiple buildings.
• Industrial parks containing several businesses.
• Outdoor shopping malls with multiple occupancies.

To Assign an Existing Complex Name:

1. Locate the Complex Name field below the Address section.
2. Click the Complex Name drop-down menu.
3. Review the list of existing Complex Names.
4. Select the appropriate Complex Name for the occupancy.
   
   
   
    

To Create a New Complex Name:

1. Open the Complex Name drop-down menu.
2. Click the option at the bottom of the list to add a new Complex Name.
3. Enter the desired Complex Name.
4. Click Save.
5. The newly created Complex Name will be added to the available list.
   
   
   
    

Step 5: Review Inspection Zone and Inspection District

For agencies using the First Due Inspections module, Address Details includes two additional fields:

• Inspection Zone: Identifies the inspection zone associated with the occupancy.
• Inspection District: Identifies the inspection district associated with the occupancy.

1. Locate the Inspection Zone field.
2. Review or select the appropriate zone based on your agency's inspection assignments.
3. Locate the Inspection District field.
4. Review or select the appropriate district.
   
   
   
    

Note: These fields are primarily applicable to agencies utilizing the First Due Inspections module.

Step 6: Configure the Billing Address

By default, the Billing Address Same as Occupancy Address setting is enabled.

If the Billing Address Matches the Occupancy Address:

1. Leave the Billing Address Same as Occupancy Address toggle enabled.
2. No separate billing address entry is needed.

If the Billing Address Is Different:

1. Locate the Billing Address Same as Occupancy Address toggle.
2. Turn the toggle Off.
3. Enter the appropriate billing address in the fields displayed below.
4. Review the information for accuracy.
   
   
   
    

Step 7: Review Latitude and Longitude

The Latitude and Longitude fields identify the geographic location of the occupancy.

These coordinates are automatically determined by the position of the occupancy icon on the map.

1. Locate the Latitude and Longitude fields within Address Details.
2. Review the displayed coordinates.
3. If the location needs to be corrected, return to the map.
4. Move the Occupancy Icon to the correct geographic location.
5. The Latitude and Longitude values will update based on the icon's new position.

Important: Latitude and Longitude cannot be manually edited within the Pre-Plans map Address Details section.

Responder Routing Consideration: When responders use routing in the First Due Responder App, navigation directs them to the location of the occupancy icon on the map.

Ensure the icon is positioned accurately to avoid directing responders to an incorrect location.



 

Step 8: Review the Not Shared Location Setting

The Not Shared Location setting controls a location-sharing option for agencies sharing Pre-Plan and occupancy information with neighboring departments using First Due.

1. Locate the Not Shared Location toggle near the bottom of Address Details.
2. By default, this setting is Off.
3. If your agency shares Pre-Plan and occupancy information with neighboring agencies, review whether this setting needs to be changed.
4. Toggle the setting On when appropriate for your agency's sharing configuration.

Important: Because this setting is labeled Not Shared Location, confirm its effect on information visibility before changing it. The training transcript identifies the toggle but does not fully explain the sharing behavior when enabled.



 

Best Practices

• Maintain Exact CAD Address Matches: Ensure occupancy addresses match the agency's CAD dispatch records to support accurate Pre-Plan association during emergency responses.
• Use Consistent Complex Names: Establish standardized naming conventions for universities, industrial parks, shopping centers, and other multi-building properties.
• Verify Inspection Assignments: For agencies using the Inspections module, keep Inspection Zone and Inspection District information accurate.
• Review Billing Information: Confirm whether the billing address matches the occupancy address and update the setting when necessary.
• Verify Occupancy Icon Placement: Position occupancy icons accurately on the map to support reliable responder routing.
• Review Sharing Settings Carefully: Understand your agency's information-sharing policies before modifying the Not Shared Location setting.
• Periodically Review Address Details: Update occupancy information when addresses, property assignments, or other location details change.

Troubleshooting & FAQs

Why is my Pre-Plan information not appearing when an incident is dispatched?

Verify that the occupancy address in First Due matches the address used by your agency's CAD dispatch system exactly. Address mismatches may prevent the correct Pre-Plan information from being associated with the dispatched location.

Can multiple occupancies be assigned to the same Complex Name?

Yes. Complex Names allow multiple addresses to be grouped under a common parent or primary location, such as a university, industrial park, or shopping mall.

How do I add a new Complex Name?

Open the Complex Name drop-down menu, select the option to add a new Complex Name, enter the name, and click Save.

Why do I see Inspection Zone and Inspection District fields?

These fields support agencies using the First Due Inspections module. They allow inspection-related assignments to be associated with an occupancy.

Can the billing address be different from the occupancy address?

Yes. Turn off the Billing Address Same as Occupancy Address toggle and enter the appropriate billing address in the fields provided.

Can I manually enter Latitude and Longitude values?

No. Latitude and Longitude are determined by the occupancy icon's location on the Pre-Plans map. To change the coordinates, move the occupancy icon to the correct location.

Why is the Responder App routing personnel to the wrong location?

The occupancy icon may be positioned incorrectly on the map. Verify the icon's placement and move it to the appropriate location if needed.

What does the Not Shared Location setting do?

This setting relates to location sharing when agencies exchange Pre-Plan and occupancy information through First Due. It is turned off by default. Confirm the setting's specific behavior and your agency's sharing requirements before enabling it.

How can I access Address Details for an existing occupancy?

Navigate to Pre-Planning, open the Pre-Plan App, select an existing occupancy icon on the map, open its Pre-Plan, and click the Address Icon at the top-left of the menu bar.