This monthly Academy session introduces First Due’s Community Connect module from both the end-user and administrative perspectives. Participants will learn how residents and business users can submit and manage Community Connect information, including contacts, functional needs, access details, hazardous materials, fire systems, burn permits, smoke alarm requests, permit applications, and inspection requests. The session also reviews administrative workflows such as filtering and managing Community Connect users, sending alerts, creating saved views, processing smoke alarm requests, reviewing permits, configuring portal-facing permit types, and setting up related fees and notifications.

Intended Audience
This combined 101/301 session is intended for both end users and administrative users of First Due’s Community Connect module. It is appropriate for firefighters, EMTs, inspectors, prevention staff, administrative personnel, and department leaders who need to understand how Community Connect information is submitted, reviewed, managed, and used operationally. It is also useful for staff responsible for public outreach, smoke alarm programs, burn permits, portal permit setup, and community notifications.