First Due Academy: Admin & Messaging 

This Academy session provides an overview of two smaller but important areas of First Due: the Admin Module and the Messaging Module. The Admin portion focuses on agency-level configuration and user management, including Agency Setup, organizational structure, system settings, security options, users, roles and permissions, teams, field management, and the Import Wizard. Participants also learn how administrative settings affect the broader First Due environment and how roles and permissions can be used to control what users can access and manage.

The Messaging portion introduces the tools available for communicating with personnel directly through First Due. Topics include reviewing previously sent messages, viewing delivery details and replies, filtering and searching messages, selecting recipients, choosing delivery methods, adding attachments, and creating or reusing message templates. This session is primarily intended for agency administrators, officers, and other personnel responsible for system configuration, user access, or agency-wide communications, rather than general end users.