First Due Client Knowledge Base | Messaging

Messaging
Managing Messages
Purpose To explain how to manage messages in the Scheduling Module. Video Directions 1. Click on Scheduling> Messaging. 2. Click on History. 3. Here you will see all previously sent messages within the department. You can: Reply to messages using the ...
Responding to Messages
Purpose To explain the different ways to respond to Messages from the First Due System. Note: Replies to messages can be sent: By web By responding to text messages IMPORTANT: Personnel and Scheduling modules have split. This article and video tell ...
Initiating a Message
Purpose To explain how to use the Messaging feature in First Due. Video Directions 1. Click on Scheduling>Messaging. 2. Here you can initiate a message. You can send to all users by clicking on the toggle, or you can add a: User. Qualifier. Rank. ...

Popular Articles
Completing an NFIRS Report - Apparatus
Purpose The purpose of this article is to guide you through the Apparatus section when completing an incident report. Heads up! The new NFIRS Apparatus Documentation interface is now Live. This article & video provides useful configuration ...
Pre-Plans 101 - 11 April 2024
First Due Academy: Pre-Plans 101 This training session dives into the features and functionality within First Due's Pre-Incident Planning Module. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer ...
Release Notes January 2024
Video App Current Version: iOS: 5.5.1 Enhanced unit list visualization. NFIRS id information added to dispatch details view. Enhanced the "last position known" unit tracking timestamp to be more easily identified. Android: 6.6.3 Fixes and ...
First Due Academy Schedule
Editing Occupancy Addresses
Purpose To explain how to edit occupancy addresses. Permissions Users with the following permission enabled can edit can occupancy's address (Admin > Roles > Select a Role > Others > "Change Primary Address"). Navigation IMPORTANT: An occupancy's ...

First Due Client Knowledge Base | Messaging | Knowledge Base