Call Shifts
Scheduling > Call Shifts > Responding to Job Board Postings
Responding to Job Board Posts Purpose Statement Apply for available shift vacancies and assignments posted on the Job Board by viewing details and submitting responses through the Fire/EMS scheduling system Background Information The Job Board allows ...
Scheduling > Call Shifts > Posting to the Job Board
Posting to the Job Board Purpose Statement Create and publish shift vacancies and assignments to the Job Board, where personnel can view and apply for available opportunities within the scheduling system Background Information Posting to the Job ...
Bulk Updating Call Shift Rankings
Purpose Statement The Bulk Adjustment feature allows administrators to apply uniform ranking changes to all personnel on a call shift qualifier list simultaneously. This streamlines the process of adjusting rankings across multiple users, eliminating ...
Mandatory Ranking Details
Purpose Statement The Mandatory Ranking Details page serves as a comprehensive tool for managing and viewing mandatory history within your scheduling system. This feature allows administrators and supervisors to access mandatory ranking lists by ...
Initiating a Call Shift with a Multi-Rule Qualifier
Purpose Statement This feature allows administrators and supervisors to create call shifts using qualifiers that have multiple rule configurations. When a qualifier is associated with multiple rules, the system provides a dropdown selection to ensure ...
Initiating a Mandatory Fill from Call Shifts
Purpose Statement This article explains how to initiate a Mandatory Fill from the Call Shifts sub-module in First Due. Mandatory Fills allow administrators to force-hire personnel to fill critical staffing needs, distinguishing them from standard ...
Call Shift Ranking Details
Purpose Statement The Call Shift Rankings feature allows administrators and supervisors to view, monitor, and manage the order in which personnel are contacted for call shifts based on configured qualifier rules. This tool provides transparency into ...
Sending a Call Shift at a Later Time
Purpose Statement The Schedule Call Shift feature allows administrators and supervisors to prepare and schedule call shift notifications in advance rather than sending them immediately. This capability enables better workforce planning by allowing ...
Excluding/Including Employees on Call Shifts
Purpose Statement The Include/Exclude Users feature allows administrators and supervisors to manually override qualifier requirements when sending call shifts, providing flexibility to add specific personnel regardless of their qualifications or ...
Stopping or Awarding a Active Call Shift
Purpose Statement This article explains how to cancel an active call shift or stop a call shift while simultaneously awarding it to a qualified candidate. Stopping a call shift allows supervisors to end the call-out process when a shift no longer ...
Manually Charging a Call Shift
Purpose Statement This article explains how to manually charge a call shift to move personnel on the rankings list without requiring them to work the shift. Manual charging allows administrators to adjust rankings when personnel are unavailable or ...
Manually Awarding Call Shifts
Purpose Statement This article explains how to award a call shift to personnel in First Due. Call shift awarding allows administrators and supervisors to assign available call shifts to qualified personnel who have submitted bids, ensuring proper ...
Initiating a Call Shift (Non-Candidate Method)
Purpose Statement The Call Shift feature enables administrators and supervisors to quickly fill open shifts by automatically contacting qualified personnel in priority order. This tool streamlines the process of finding coverage for vacant positions, ...
Initiating a Call Shift (Candidate Method)
Purpose Statement The Call Shift feature enables administrators to efficiently notify qualified personnel about available shift openings and collect responses for staffing needs. This tool streamlines the process of filling vacant shifts by ...
Tiered Call Shift
Purpose Statement The Tiered Call Shift feature allows administrators to create multi-level staffing workflows that automatically progress through designated groups of personnel in a predetermined sequence. This capability ensures that shift ...
Viewing Call Shift History
Purpose Statement The Call Shift History feature provides a comprehensive view of all call shifts within your department, allowing administrators and supervisors to track call shift activities, monitor response patterns, and maintain detailed records ...
Responding to Call Shifts
Purpose Statement Guide Scheduling Admins on how to view and respond to Call Shifts submitted by personnel for filling open shifts or extra duty slots. Ensures efficient management of backfill coverage and operational readiness. Background ...
Manually Adjusting Call Shift Rankings
Purpose Statement This feature allows administrators and supervisors to manually override automatic call shift rankings when needed. Background Information Call shift rankings typically operate on automated systems such as seniority-based rotation or ...
Popular Articles
Pre-Plans 101
First Due Academy: Pre-Plans 101 This training session dives into the features and functionality within First Due's Pre-Incident Planning Module. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer ...
Completing an Incident Report - Apparatus
Purpose The purpose of this article is to guide you through the Apparatus section when completing an incident report. Related Articles Completing an Incident Report - Response Completing an Incident Report - Size Up Concurrent Data Entry of Apparatus ...
Assets 101
First Due Academy: Assets 101 This training session offers specialized instruction for the features and functionality associated with First Due's Assets & Inventory Module. In 101 level sessions we review fundamental module navigation, demonstrate ...
NFIRS 101
First Due Academy: NFIRS 101 This training session focuses on First Due's NFIRS Incident Reporting functionality and processes. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer product tips, and ...
Welcome to the First Due Knowledge Base
Welcome Data drives the 21st century fire service...First Due puts you in the driver's seat. Thank you for becoming part of the First Due family of fire/EMS agencies, local administrators, and users of this remarkable system for managing your entire ...