Responder App
Mobile Response: Managing Lock to Device
Purpose To explain the to to lock an account to a single mobile device, such as a phone or tablet. NOTE: This functionality is especially useful for devices assigned to units or apparatus'. Video Directions Locking to Device: Ensure that the user ...
Mobile Response: Offline mode
Purpose To explain how to use the offline mode for the iOS mobile app. INFO: Offline mode caches the Streets map style of ESRI Base Maps in ArcGIS mapping, occupancies, any Pre-plan items and also hydrants that are inside the jurisdictions shapefile ...
Mobile Response: Outside Resources
Purpose To explain the Outside Resources section in the First Due Mobile App and how to add, edit and delete them. Outside Resources are weblinks inside of the First Due app that open in an external web browser on the users device. Related Article ...
Mobile Response: Map Technology
Purpose To explain the Map Technology/Map Layers Features of the Mobile App. Video Directions 1. Click on the Map Layers button in the Map Module within the Mobile App. 2. You will now have the ability to switch between Google and ArcGIS Map ...
Mobile Response: Navigating the Map
Purpose To explain how to navigate the map on the First Due app. Video Directions 1. The search bar located at the top allows for you to search for a address quickly. 2. The Bell icon allows for turning off notifications through the first due app. ...
Utilizing Unit Tracking on Mobile devices
Purpose To explain how to utilize unit tracking. Related Article Setting up Unit Tracking Video Directions 1. In Mobile Responder/App: -Navigate to Map > Mapping Preferences > Map Layers and ensure that "Responder locations" is turned on. 2. You can ...
iOS Mobile App: App Settings
Purpose To provide guidance on the App Settings section of the iOS version of the First Due App. NOTE: Due to different client deployments and individual permissions, some options may not be available to every user. Video <br> ...
Mobile App: Creating New Incidents and Messages
Purpose To explain how to manually create new incidents and send messaging through the mobile app. INFO: The messaging creates an Alert similar to an incident, regardless of the users alert settings, and populates the message in the incident list. ...
Mobile App: Car Play
Details When connected to a vehicles CarPlay, First Due will route user to the incident. Instructions Connect mobile device to your vehicles CarPlay. Select on the First Due app from CarPlay screen. The app opens on an Incidents page. Using the Blue ...
iOS - Configuring Devices to Auto-Update the First Due Mobile App
Purpose To explain setting an iOS device to auto-update the First Due mobile app. We update our mobile response app on a regular basis to improve functionality and add feature enhancements. Stay up to date with system changes by reviewing the Release ...
iOS & Android: Menu
Purpose To explain the Menu function of the in the First Due Mobile Response app. Download iOS App Store Android Google Play Store Best Practice - Maintain the most up to date version of your App by setting your device to auto update. Instructions on ...
Mobile App: Latest Incidents Page
Purpose To help guide users with navigating and opening the Latest Incidents in the Mobile App. Video Accessing Incidents Open First Due Mobile App, then select the Incidents icon located in the lower left corner of your device. Navigating the Latest ...
iOS & Android - Hot Swapping Between Multiple First Due Accounts (Mobile App)
Purpose This KBA explains how to configure the role permission that will enable users to quickly switch between multiple First Due accounts. It also explains how the function works for the end user in the mobile app. Video Setting Permissions ...
Android - Configuring Devices to Auto-Update the First Due Mobile App
Purpose To explain setting an Android device to auto-update the First Due mobile app. We update our mobile response app on a regular basis to improve functionality and add feature enhancements. Stay up to date with system changes by reviewing the ...
iOS - Setting up the Mobile App - Part 2: App Settings
Purpose To provide guidance on installing and setting up the First Due Mobile App - App Settings NOTE: This is part 2 of 2 on Setting Up the Mobile App (iOS) . This article explains how to configure App Settings for the First Due App including ...
Android - Configuring Do Not Disturb
Purpose To provide instructions for overriding your Do Not Disturb settings on Android device. NOTE: Overriding the Do Not Disturb function of your device is designed so that during periods when your device is set to Do Not Disturb, app notifications ...