ITM - ITM Set up
ITM Setup: Pending Reasons
Purpose Statement The ITM Pending Reasons feature allows AHJ users (Fire Inspectors and Administrators) to centrally configure which ITM submission scenarios trigger manual review, enabling efficient prioritization of critical submissions while ...
ITM Setup: Resolved Notifications
Purpose: The purpose of this Knowledge Base Article is to demonstrate how to establish your Resolved Notification workflows within ITM Setup. Video: Instructions: 1. Click on ITM. 2. Click on ITM Setup. 3. Click on Resolved Notifications. 4. Check ...
ITM Setup: Update Notifications
Purpose: The purpose of this Knowledge Base Article is to demonstrate how to establish your Update Notifications for ITM Report submissions within your ITM Setup. Video: Instructions: 1. Click on ITM. 2. Click on ITM Setup. 3. Click on Update ...
ITM Setup: Reference Documentation
Purpose: The purpose of this Knowledge Base Article is to demonstrate how to manage your Reference documents within your ITM Setup. Video: Instructions: 1. Click on ITM. 2. Click on ITM Setup. 3. Click on Reference Documentation. Reference area ...
ITM Setup: General Area
Purpose: The purpose of this Knowledge Base Article is to demonstrate how to manage General area within ITM Setup. Video: Instructions: 1. Click on ITM. 2. Click on ITM Setup. 3. Click on General. The General Area of the Setup within ITM will allow ...
ITM Field Management
Purpose Statement This article demonstrates how to configure and manage custom field options for ITM Reports through Field Management. This functionality allows administrators to customize dropdown options that Service Providers see in the Business ...
ITM Setup: Initial Notifications
Purpose Statement This article demonstrates setup options for ITM Initial Notifications, which allow administrators to establish automated workflows dependent on Initial System Status. This functionality ensures appropriate departmental response, ...
Popular Articles
Pre-Plans 101
First Due Academy: Pre-Plans 101 This training session dives into the features and functionality within First Due's Pre-Incident Planning Module. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer ...
First Due's Next Generation Fire Documentation U.I.
Background We’re excited to announce the upcoming launch of First Due's Next Generation Fire Documentation U.I. – an update focused on enhancing the visual appearance of reporting. Experience the same familiar NFIRS fields and submission ...
Completing an Incident Report - Apparatus
Purpose The purpose of this article is to guide you through the Apparatus section when completing an incident report. Related Articles Completing an Incident Report - Response Completing an Incident Report - Size Up Concurrent Data Entry of Apparatus ...
NFIRS 101
First Due Academy: NFIRS 101 This training session focuses on First Due's NFIRS Incident Reporting functionality and processes. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer product tips, and ...
Responder: Setting up Unit Tracking
Purpose To walk through the process of setting up Unit Tracking within the Responder Module. Video What is Unit Tracking? NOTE: The device that is logged into the Unit account that the First Due App is running on, whether a tablet or phone, is what ...