First Steps
Updating Your User Preferences: Notifications
Purpose Statement User notification preferences allow personnel to customize how they receive important communications from the First Due platform, including push notifications, dispatch messages, family SMS alerts, and messaging options. This ...
Updating Your User Preferences: My Personnel Record
Purpose Statement The My Personnel Record feature provides Fire/EMS personnel with a comprehensive, centralized view of their personal employment information within the First Due platform. This feature allows users to access and review their complete ...
Updating Your User Preferences: Multi-Factor Authentication
Purpose Statement Multi-Factor Authentication (MFA) adds an essential security layer to your First Due account by requiring a second form of verification beyond your username and password. This feature significantly reduces the risk of unauthorized ...
Updating Your User Preferences: User Token
Purpose Statement The API token feature allows users to generate secure authentication tokens for accessing First Due's Application Programming Interface (API). These tokens enable automated data exchange and integration between First Due and ...
Updating Your User Profile: Settings
Purpose Statement This feature allows users to personalize their First Due account by updating personal information, security credentials, and system preferences. Managing your user settings ensures accurate contact information, secure access, and a ...
Updating your User Profile: Reference Images
Purpose Statement The Time Clock Reference Images feature enables personnel to capture and maintain photo verification for time clock entries in the First Due system. This feature ensures accurate identity verification for clock-in/clock-out ...
First Due Test Site Links
Purpose Statement Provides secure access to two distinct First Due test environments (Test Daily and Test) that enable users to practice system features, conduct training exercises, and test configurations without affecting production data. ...
Ideas Portal Overview
Purpose Statement The First Due Idea Portal provides a centralized platform for users to submit feature requests, enhancement suggestions, and improvement ideas directly to the development team. This system enables users to contribute to the ...
First Aid AI Chat-Bot
Purpose To explain how the First Due AI Chat-Bot can assist you with your day to day questions that may arise while operating within the First Due environment. Video <br> Directions 1. The First Aid AI Chatbot lives in the bottom ...
Setting a Dashboard as Your Landing Page
Purpose Statement This feature allows users to customize their default landing page when accessing First Due, enabling immediate access to their most frequently used dashboard view. By setting a preferred dashboard as the landing page, users can ...
How to Sign In to First Due
Purpose Statement This article provides step-by-step instructions for accessing the First Due platform through the standard login process. Understanding how to properly sign into the system ensures users can access their emergency services management ...
Welcome to the First Due Knowledge Base
Welcome Data drives the 21st century fire service...First Due puts you in the driver's seat. Thank you for becoming part of the First Due family of fire/EMS agencies, local administrators, and users of this remarkable system for managing your entire ...
Popular Articles
Pre-Plans 101
First Due Academy: Pre-Plans 101 This training session dives into the features and functionality within First Due's Pre-Incident Planning Module. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer ...
Completing an Incident Report - Apparatus
Purpose The purpose of this article is to guide you through the Apparatus section when completing an incident report. Related Articles Completing an Incident Report - Response Completing an Incident Report - Size Up Concurrent Data Entry of Apparatus ...
NFIRS 101
First Due Academy: NFIRS 101 This training session focuses on First Due's NFIRS Incident Reporting functionality and processes. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer product tips, and ...
Assets 101
First Due Academy: Assets 101 This training session offers specialized instruction for the features and functionality associated with First Due's Assets & Inventory Module. In 101 level sessions we review fundamental module navigation, demonstrate ...
Welcome to the First Due Knowledge Base
Welcome Data drives the 21st century fire service...First Due puts you in the driver's seat. Thank you for becoming part of the First Due family of fire/EMS agencies, local administrators, and users of this remarkable system for managing your entire ...