First Steps
Ideas Portal Overview
Purpose To explain the general navigation and functionality of the First Due Ideas portal. Video <br> Directions 1. To navigate to the Idea Portal, scroll to the bottom of the module stack and click Submit an Idea. 2. The system uses an ...
First Aid AI Chat-Bot
Purpose To explain how the First Due AI Chat-Bot can assist you with your day to day questions that may arise while operating within the First Due environment. Video <br> Directions 1. The First Aid AI Chatbot lives in the bottom right hand ...
Setting a Dashboard as your Landing Page
Purpose To explain how to set a Dashboard as your Landing Page. Landing pages are where you land when you log into the system, or select the First Due Logo. Video Directions 1. Click on your name in the upper right hand corner. 2. Click on landing ...
Changing your Email in your User Profile
Purpose To explain how to change your email in your User Profile. Video Directions 1. Click on your name in the upper right hand corner. 2. Click on Edit. 3. Type in your password and click Continue. 4. Type in the new email that you want to use and ...
Changing your Password within your User Profile
Purpose To explain how to change your password from within your user profile. Video Directions 1. Click on your name in the upper right hand corner. 2. Click Change Password. 3. Fill in your: Old Password. The new password you want to use. Re-type ...
Updating your User Profile
Purpose To provide direction on how to update your user profile. This allows you to: Add a profile image. Change your password. Set a signature. As well as other options. Video Directions 1. Click on your name in the upper right hand corner. 2. The ...
How to Sign In to First Due
Purpose To explain how to sign in to First Due. IMPORTANT: If you fail to type the correct password 10 times in a 12 hour period, the system will lock your account for 30 minutes. If you need immediate access, reach out to your department admin. ...
Welcome to the First Due Knowledge Base
Welcome Data drives the 21st century fire service...First Due puts you in the driver's seat. Thank you for becoming part of the First Due family of fire/EMS agencies, local administrators, and users of this remarkable system for managing your entire ...
Popular Articles
First Due's Next Generation Fire Documentation U.I.
Background We’re excited to announce the upcoming launch of First Due's Next Generation Fire Documentation U.I. – an update focused on enhancing the visual appearance of reporting. Experience the same familiar NFIRS fields and submission ...
Pre-Plans 101
First Due Academy: Pre-Plans 101 This training session dives into the features and functionality within First Due's Pre-Incident Planning Module. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer ...
Completing an Incident Report - Apparatus
Purpose The purpose of this article is to guide you through the Apparatus section when completing an incident report. Related Articles Completing an Incident Report - Response Completing an Incident Report - Size Up Concurrent Data Entry of Apparatus ...
Setting up Unit Tracking
Purpose To walk through the process of setting up Unit Tracking. Video What is Unit Tracking? NOTE: The device that is logged into the Unit account that the First Due App is running on, whether a tablet or phone, is what is actually being tracked, ...
NFIRS 101
First Due Academy: NFIRS 101 This training session focuses on First Due's NFIRS Incident Reporting functionality and processes. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer product tips, and ...