First Steps
Setting a Dashboard as your Landing Page
Purpose To explain how to set a Dashboard as your Landing Page. Landing pages are where you land when you log into the system, or select the First Due Logo. Video Directions 1. Click on your name in the upper right hand corner. 2. Click on landing ...
Changing your Email in your User Profile
Purpose To explain how to change your email in your User Profile. Video Directions 1. Click on your name in the upper right hand corner. 2. Click on Edit. 3. Type in your password and click Continue. 4. Type in the new email that you want to use and ...
Changing your Password within your User Profile
Purpose To explain how to change your password from within your user profile. Video Directions 1. Click on your name in the upper right hand corner. 2. Click Change Password. 3. Fill in your: Old Password. The new password you want to use. Re-type ...
Updating your User Profile
Purpose To provide direction on how to update your user profile. This allows you to: Add a profile image. Change your password. Set a signature. As well as other options. Video Directions 1. Click on your name in the upper right hand corner. 2. Here ...
Submitting a First Due Support Ticket
Purpose To explain how to submit a First Due Support Ticket. Video Directions 1. Our First Due Support team is available 24/7 to address any issues that you may encounter while using First Due. You can submit support tickets for: Enhancement ...
How to Navigate the First Due Knowledge Base
Purpose To explain the layout of the First Due Knowledge Base. Video Directions 1. The knowledge base is set up for ease of use. 2. You can either search for what you are looking for, 2. Or you can find the module that you are looking for from the ...
How to Sign In to First Due
Purpose To explain how to sign in to First Due. IMPORTANT: If you fail to type the correct password 10 times in a 12 hour period, the system will lock your account for 30 minutes. If you need immediate access, reach out to your department admin. ...
Welcome to the First Due Knowledge Base
Welcome Data drives the 21st century fire service...First Due puts you in the driver's seat. Thank you for becoming part of the First Due family of fire/EMS agencies, local administrators and users of this remarkable system for managing your entire ...