First Due Client Knowledge Base | Using The Mobile App

Using the Mobile App
Manually Creating New Incidents and Send Messages Through Mobile App
Purpose To explain how to manually create new incidents and send messaging through the mobile app. INFO: The messaging creates an Alert similar to an incident, regardless of the users alert settings, and populates the message in the incident list. ...
Mobile App: Car Play
Details When connected to a vehicles CarPlay, First Due will route user to the incident. Instructions Connect mobile device to your vehicles CarPlay. Select on the First Due app from CarPlay screen. The app opens on an Incidents page. Using the Blue ...
Setting up Unit Tracking
Purpose To walk through the process of setting up Unit Tracking. Video What is Unit Tracking? NOTE: The device that is logged into the Unit account that First Due is running on, whether a tablet or phone, is what is actually being tracked, not the ...
Mobile App: Latest Incidents Page
Purpose To help guide users with navigating and opening the Latest Incidents in the Mobile App. Video Accessing Incidents Open First Due Mobile App, then select the Incidents icon located in the lower left corner of your device. Navigating the Latest ...

Popular Articles
Completing an NFIRS Report - Apparatus
Purpose The purpose of this article is to guide you through the Apparatus section when completing an incident report. Heads up! The new NFIRS Apparatus Documentation interface is now Live. This article & video provides useful configuration ...
Pre-Plans 101 - 11 April 2024
First Due Academy: Pre-Plans 101 This training session dives into the features and functionality within First Due's Pre-Incident Planning Module. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer ...
Release Notes January 2024
Video App Current Version: iOS: 5.5.1 Enhanced unit list visualization. NFIRS id information added to dispatch details view. Enhanced the "last position known" unit tracking timestamp to be more easily identified. Android: 6.6.3 Fixes and ...
First Due Academy Schedule
Editing Occupancy Addresses
Purpose To explain how to edit occupancy addresses. Permissions Users with the following permission enabled can edit can occupancy's address (Admin > Roles > Select a Role > Others > "Change Primary Address"). Navigation IMPORTANT: An occupancy's ...

First Due Client Knowledge Base | Using The Mobile App | Knowledge Base