CC Administration
Creating a Historical Permit Type
Purpose To explain how to create a Historical Permit Type on the First Due Platform Video Instructions 1. Navigate to the Historic Permits Module Users will need to have the correct permissions to access. 2. Select Permit Types 3. This will bring up ...
Community Connect: Managing Permit Approvals
Purpose To explain how users can manage the Permit Approvals in the Community Connect Module. Video Directions 1. Navigate to the Community Connect Module 2. Select Permits Approval 3. Users will be able to see all Permit Approvals on this List page ...
Community Connect: Managing Burn Permits
Purpose To explain how to manage the burn permits in the Community Connect Module Video Directions 1. Users can always use the advanced search feature at the top of the page to filter the permit list. 2. Once you have filled out the advanced search ...
Understanding Community Connect Citizen/Business Reminders
Purpose To explain the citizen/business reminders for updating their Community Connect account information. Overview Citizens (Community Connect) and Businesses (High Hazard) with active Community Connect accounts automatically receive a periodic ...
Community Connect - When Users Are Unable to Register an Address
Purpose This article will explain what to do if users encounter the inability to register their address. Background Typically when users are unable to register an address it is caused by the prior resident of the address having an active account. ...
Community Connect - Managing User Accounts
Purpose This article demonstrates how to manage your First Due Community Connect user accounts. Video Directions Navigate to Community Connect > Users. Search for a User / account using any of the advanced search filters and select Search. Once an ...
Creating a Successful Community Connect Program
Purpose To help departments create a successful Community Connect program. Program Management Have a dedicated Program Manager Program managers will oversee all aspects of your Community Connect program Set a goal to measure the success of your ...
Community Connect - Public Landing Page
Purpose To explain the elements of the Community Connect public-facing landing page. Background The Community Connect (CC) public-facing landing page has multiple elements (view example here). The First Due team manages these elements for you so you ...
Community Connect - Frequently Asked Questions
Purpose To answer frequently asked questions about Community Connect Can a Public Safety official edit a user's information? The security of all users' information is very important. Your public safety department's access to your information is ...
What is Community Connect?
Community Connect is a portal to allow residents in your community contribute information about their home and household. This information is immediately available to first responders through First Due's secure system. Watch this video for a great ...