CC Administration
Community Connect Resources for Social Media
Purpose: To demonstrate how to view and download resources from your Community Connect Files page to be utilized externally in social media posts. 1. Visit your departments Community Connect Files Page This will typically be the same URL provided for ...
Understanding Community Connect Citizen/Business Reminders
Purpose Statement This feature provides automated email reminders to citizens and businesses with active Community Connect accounts, ensuring their account information remains current and accurate. The reminder system helps maintain data integrity ...
Community Connect - When Users Are Unable to Register an Address
Purpose This article will explain what to do if users encounter the inability to register their address. Background Typically when users are unable to register an address it is caused by the prior resident of the address having an active account. ...
Creating a Successful Community Connect Program
Purpose To help departments create a successful Community Connect program. Program Management Have a dedicated Program Manager Program managers will oversee all aspects of your Community Connect program Set a goal to measure the success of your ...
Community Connect - Public Landing Page
Purpose To explain the elements of the Community Connect public-facing landing page. Background The Community Connect (CC) public-facing landing page has multiple elements (view example here). The First Due team manages these elements for you so you ...
Community Connect - Frequently Asked Questions
Purpose To answer frequently asked questions about Community Connect Can a Public Safety official edit a user's information? The security of all users' information is very important. Your public safety department's access to your information is ...
What is Community Connect?
Community Connect is a portal to allow residents in your community contribute information about their home and household. This information is immediately available to first responders through First Due's secure system. Watch this video for a great ...
Popular Articles
Pre-Plans 101
First Due Academy: Pre-Plans 101 This training session dives into the features and functionality within First Due's Pre-Incident Planning Module. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer ...
First Due's Next Generation Fire Documentation U.I.
Background We’re excited to announce the upcoming launch of First Due's Next Generation Fire Documentation U.I. – an update focused on enhancing the visual appearance of reporting. Experience the same familiar NFIRS fields and submission ...
Completing an Incident Report - Apparatus
Purpose The purpose of this article is to guide you through the Apparatus section when completing an incident report. Related Articles Completing an Incident Report - Response Completing an Incident Report - Size Up Concurrent Data Entry of Apparatus ...
Responder: Setting up Unit Tracking
Purpose To walk through the process of setting up Unit Tracking within the Responder Module. Video What is Unit Tracking? NOTE: The device that is logged into the Unit account that the First Due App is running on, whether a tablet or phone, is what ...
NFIRS 101
First Due Academy: NFIRS 101 This training session focuses on First Due's NFIRS Incident Reporting functionality and processes. In 101 level sessions we review fundamental module navigation, demonstrate common use cases, offer product tips, and ...