Unlocking Users
Purpose
- To explain how to unlock users who have exceeded the maximum number of attempts to login.
Note: After 10 failed attempts in a 12-hour period, users will be locked for 30 minutes.
Video
Directions
1. Click on Admin > Users.
2. Click on the three vertical dots of the user who has their account locked.
3. Click on the unlock button.
4. A pop-up will appear asking if you are sure you wish to unlock their account. If so click Confirm.
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