Purpose

1. To walk through the process of setting up Unit Tracking.
   

What is Unit Tracking?

NOTE:  The device that is logged into the Unit account that First Due is running on, whether a tablet or phone, is what is actually being tracked, not the apparatus itself. Viewing the tracked units can be accomplished on both the First Due application and on the web responder section of First Due, but only the app can be tracked.

1. Unit Tracking is a convenient option allowing the Unit devices to be seen on the map of the mobile app and the First Due website. This allows users to see where units are coming from, positioned on a scene or, if the personnel bring the device with them on a remote incident location, allows for accountability and monitoring.

WARNING: To keep from seeing multiples of the same unit tracking icon on the map, only log into the Unit account on one device.

Setting up Unit Tracking

NOTE: The first step is to contact your Implementation Manager or Client Success Manager and have them enable Unit Tracking for your account

1. Account Administrators:
   
1. Navigate to Admin Module > Users, search the unit you would like to set up for tracking and select the pencil   to edit the Unit.
   
   
2. In the Update User menu, enable "Unit User" and select the appropriate Subtype: 
   
   
   
   
3. Select  
   
   
   
2. On the Unit device:
   
   
1. From the First Due app navigate to: Map > Map Settings and ensure that Responder locations is enabled.
   

1. Activate tracking permissions in the device itself:
   
   
1. iOS: 
   
   
1. Select Settings
   
   
   
2. Select Privacy & Security
   
   
   
3. Select Location Services
   
   
   
4. Ensure Location Services are turned on
   
   
   
5. Scan down the list of apps and select First Due
   
   
   
6. Select the frequency that you would like the "Unit" tracked. "Always" is highly recommended.
   
   
   
   
2. Android:
   
   
1. Select Settings
   
   
2. Select Location
   
   
3. Select App Permissions
   
   
4. Select First Due
   
   
5. Select Allow only while using the app
   

Icons

1. The standard Unit icons for the map are:
   
   
1. Engine
   
   
   
2. Ladder
   
   
   
3. Rescue
   
   
   
4. Brush Truck
   
   
   
5. Tender/Tanker
   
   
   
6. Ambulance
   
   
   
7. Chief's Vehicle
   
   
   
8. Hazmat
   
   
   
9. Command Unit
   
   
   
10. EMS Supervisor
    
    
    
11. Safety Officer
    
    
    
12. Support Vehicle
    
    
    
13. Boat
    
    
    
14. Utility
    
    
    
15. Air Truck
    
    

INFO:

• Minimum location trigger distance: 5 meters. - This is the minimum distance change in which a device will send a location update.
  
• Device location frequency update: 1 second - This is the frequency in which a device will update the position.
• Fetching others location: 3 seconds - This is the frequency in which app requests others location to see on the map.
• Keep alive: 30s seconds - A recent introduced concept, that allows the device to keep updating the location when it's not moving, therefore, it will not show grayed out. This will work as well when app is in background.
  

1. To modify the unit icon
   
   
1. Navigate to: Admin > Users and select the pencil in the row of the Unit you wish to edit.
   
   
2. Under Profile Image, select Choose File