To walk through the process of setting up Unit Tracking within the Responder Module.
Video
What is Unit Tracking?
NOTE: The device that is logged into the Unit account that the First Due App is running on, whether a tablet or phone, is what is actually being tracked, not the apparatus itself. Viewing the tracked units can be accomplished on both the First Due application and on the web responder section of First Due, but only the app can be used for the tracked unit.
Unit Tracking is a convenient option allowing the Unit devices to be seen on the map of the mobile app and the First Due website. This allows users to see where units are coming from, positioned on a scene or, if the personnel bring the device with them on a remote incident location, allows for accountability and monitoring.
WARNING: To keep from seeing multiples of the same unit tracking icon on the map, only log into the Unit account on one device.
Setting up Unit Tracking
NOTE: The first step is to contact your Implementation Manager or Client Success Manager and have them enable Unit Tracking for your account
1. Account Administrators:
Navigate to Admin Module > Users, search the unit you would like to set up for tracking and select the pencil to edit the Unit.
In the Update User menu, enable "Unit User" and select the appropriate Subtype:
2. Select
3. On the Unit device:
Activate tracking permissions in the device itself:
In iOS:
Select Settings
Select Privacy & Security
Select Location Services
Ensure Location Services are turned on
Scan down the list of apps and select First Due
Select the frequency that you would like the "Unit" tracked. "Always" is highly recommended.
In Android:
Select Settings
Select Location
Select App Permissions
Select First Due
Select Allow only while using the app
Icons
The standard Unit icons for the map are:
Engine
Ladder
Rescue
Brush Truck
Tender/Tanker
Ambulance
Chief's Vehicle
Hazmat
Command Unit
EMS Supervisor
Safety Officer
Support Vehicle
Boat
Utility
Air Truck
INFO:
Minimum location trigger distance: 5 meters. - This is the minimum distance change in which a device will send a location update.
Device location frequency update: 1 second - This is the frequency in which a device will update the position.
Fetching others location: 3 seconds - This is the frequency in which app requests others location to see on the map.
Keep alive: 30s seconds - A recent introduced concept, that allows the device to keep updating the location when it's not moving, therefore, it will not show grayed out. This will work as well when app is in background.
1. To modify the unit icon
Navigate to: Admin > Users and select the pencil in the row of the Unit you wish to edit.
Under Profile Image, select Choose File
Upload the image you wish to use. The Profile Image cannot be larger than 460 pixels by 460 pixels and must be GIF, JPG or PNG file types.
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