Understanding the "Resolved" Status for Re-Inspections

Understanding the "Resolved" Status for Re-Inspections

Purpose Statement

To explain the "Resolved" response for inspection checklist items and clarify when this status can be appropriately used during follow-up inspections. This feature ensures proper verification that previously identified issues have been fully addressed and corrected.

Background Information

The "Resolved" status is a specialized inspection response available exclusively during re-inspections and follow-up inspections. This status serves as verification that issues previously marked as "Fail," "Citation," or "Corrected" during initial inspections have been fully addressed and meet compliance requirements. Understanding when and how to use this status is crucial for maintaining accurate inspection records and ensuring proper follow-through on identified violations or deficiencies.

Required Permissions

  • Inspection Module Access
  • Conduct Inspections permission
  • Re-inspection/Follow-up Inspection permission
  • Occupancy Access permission
IMPORTANT: "Resolved" is intended to verify a previous issue (fail or citation) item has been fully resolved.

Video


Step-by-Step Guide




  1. Navigate to an occupancy to conduct an inspection. (An inspection can be started from multiple locations in the system. For this article we are using Inspections > My Inspections > Find Desired Occupancy > Select  to start an inspection.)






  2. While conducting the initial inspection you will have the following Standard Inspection Responses for checklist items:

    1. (A) Pass
    2. (B) Fail
    3. (C) Citation
    4. (D) Corrected
    5. (E) Not Applicable






  3. Once the inspection has been completed and you initiate a re-inspection, you will have the following Standard Inspection Responses for any previous issues that had the response of "fail", "citation", or "corrected":

    1. (A) Fail
    2. (B) Citation
    3. (C) Corrected
    4. (D) Resolved

      Info
      NOTE: The Standard Inspection Responses "Pass" and "Not Applicable" will still be available for any checklist item on a re-inspection that was NOT answered on a prior inspection OR was answered with "Pass" or "Not Applicable" on a prior inspection.




Best Practices

When to Use "Resolved"
  • Only during re-inspections or follow-up inspections
  • When a previous "Fail," "Citation," or "Corrected" item has been completely fixed
  • After verifying the correction meets all applicable codes and standards
  • When the issue will not require further follow-up
When NOT to Use "Resolved"
  • During initial inspections (option is not available)
  • For items that were previously marked as "Pass" or "Not Applicable"
  • When an issue is only partially corrected
  • If you're unsure whether the correction is complete or adequate
Documentation Tips
  • Add detailed notes when marking items as "Resolved" to document what was corrected
  • Include photos if applicable to show the resolved condition
  • Reference any permits or approvals obtained to address the issue

Troubleshooting & FAQs

Q: Why don't I see the "Resolved" option during my inspection? A: The "Resolved" status only appears during re-inspections and only for items that were previously marked as "Fail," "Citation," or "Corrected."

Q: Can I change a "Resolved" status after completing the re-inspection? A: Contact your system administrator about editing completed inspections. Document any changes thoroughly.

Q: What happens to items marked as "Resolved"? A: Items marked as "Resolved" indicate successful correction and typically won't appear as issues in future routine inspections unless new problems develop.

Q: Should I use "Resolved" or "Corrected" for fixed items? A: Use "Corrected" if the item was fixed during the current inspection. Use "Resolved" if the item was fixed between inspections and you're verifying the correction.

    • Related Articles

    • Inspection Type - Part 2: Creating and Editing an Inspection Checklist

      Purpose Statement This article demonstrates how to create and edit comprehensive inspection checklists within the Fire/EMS software platform. Inspection checklists enable departments to standardize their inspection processes, ensure regulatory ...

    • Re-Open Completed Inspections

      Purpose Statement This feature allows authorized users to re-open previously completed inspections when modifications or corrections are needed. Re-opening an inspection creates a new version while preserving the original completed inspection in an ...

    • Checklist Item Numbering on Inspection Forms

      Purpose Statement This feature enables sequential numbering for checklist items on inspection forms, providing clear organization and easy reference for inspectors and administrators. The numbering system improves documentation accuracy, enhances ...

    • Inspection Record - Ad Hoc Violations

      Purpose Statement The Ad Hoc Violations feature allows Fire Prevention Officers and Inspectors to add code violations to inspection checklists that are not already included in the standard checklist template. This capability ensures comprehensive ...

    • Inspection Record - Completing the Checklist

      Purpose Statement This guide demonstrates how to efficiently complete inspection checklists within the Inspection Record module. The checklist system enables fire and EMS personnel to conduct standardized inspections, document violations, add ...