Understanding Community Connect Citizen/Business Reminders

Understanding Community Connect Citizen/Business Reminders

Purpose

  1. To explain the citizen/business reminders for updating their Community Connect account information.

Overview

  1. Citizens (Community Connect) and Businesses (High Hazard) with active Community Connect accounts automatically receive a periodic reminder via email to update their Community Connect information. The interval is typically set during the implementation process with the client (agency).  The typical time frame for the first reminder is 6-12 months.

  2. IMPORTANT: Subsequent reminders are automatically sent via the following schedule:
    1. Reminder #2 is sent out 30 days after the first reminder when there is no response from the citizen/business.
    2. Reminder #3 is sent out 15 days after the second reminder when there is still no response from the citizen/business.
    3. After 15 days following Reminder #3, the Community Connect account is deactivated and citizen/business will receive an email stating the account has been deactivated.

  3. The client (agency) can reactivate the Community Connect account by navigating to Community Connect > User > Select the .




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