Tiered Call Shift

Tiered Call Shift

Purpose

  1. To explain how to tier a call shift. 
Good to Know: Tiered Call Shifts are helpful when you want to reach more qualifiers in the case that individuals in the primary qualifier are not available. 
Only once the primary qualifier has reached its deadline will tiers be contacted. 
IMPORTANT: Personnel and Scheduling modules have split. This article and video tell you to access the Personnel Module. You should instead access the Scheduling Module. 

Video 


Directions

1. We will be starting in Personnel> Call Shifts, with a Qualifier already chosen. Turn on Tiered Call Shift. You can then:
  • Determine the Deadline Date and Time. 
  • Add a qualifier. 
  • By selecting advanced options you can filter down by:
    • Group 
    • Rank
    • Rotations







2. You can add additional tiers to the call shift as well. The same steps apply as above. 
Important: You can only add up to five total tiers.



You can add additional tiers to the call shift as well. The same steps apply as above.



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