Tiered Call Shift

Tiered Call Shift

Purpose

  1. To explain how to tier a call shift. 
  2. Tiered Call Shifts are helpful when you want to reach more qualifiers in the case that individuals in the primary qualifier are not available. 
    1. Only once the primary qualifier has reached its deadline will tiers be contacted. 


Video 



Directions

1. We will be starting in Personnel> Call Shifts, with a Qualifier already chosen. Turn on Tiered Call Shift. You can then:
  • Determine the Deadline Date and Time. 
  • Add a qualifier. 
  • By selecting advanced options you can filter down by:
    • Group 
    • Rank
    • Rotations
    • Shifts 






2. You can add additional tiers to the call shift as well. The same steps apply as above. 
Alert
Important: You can only add up to five total tiers.


You can add additional tiers to the call shift as well. The same steps apply as above.



    • Related Articles

    • Initiating a Call Shift (Non-Candidate Method)

      Purpose To explain how to initiate a Call Shift when not utilizing the candidate method. Related Articles Tiered Call Shift Video Directions 1. Click on Call Shifts. 2. Click on New Call Shift. 3. Fill in the: Start Date and Time End Date and Time ...
    • Initiating a Call Shift (Candidate Method)

      Purpose To explain how to initiate a Call Shift when utilizing the Candidate Method. Related Articles Understanding the Candidate Method Tiered Call Shift Availability Settings Video Directions 1. Click on Scheduling > Call Shifts. 2. Click New Call ...
    • Creating a New Call Shift Rule

      Creating a New Call Shift Rule Purpose Statement The Call Shift Rule feature allows administrators to establish automated scheduling parameters that determine how personnel are assigned to shifts and calls based on predefined criteria. This feature ...
    • Call Shift Settings Overview

      Call Shift Settings Overview Purpose Statement The Call Shift Settings feature allows administrators to configure and customize how call shifts are managed within the scheduling module. This centralized configuration ensures consistent call shift ...
    • Manually Adjusting Call Shift Rankings

      Purpose Statement This feature allows administrators and supervisors to manually override automatic call shift rankings when needed. Background Information Call shift rankings typically operate on automated systems such as seniority-based rotation or ...