Purpose To explain how to initiate a Call Shift when not utilizing the candidate method. Related Articles Tiered Call Shift Video Directions 1. Click on Call Shifts. 2. Click on New Call Shift. 3. Fill in the: Start Date and Time End Date and Time ...
Purpose To explain how to initiate a Call Shift when utilizing the Candidate Method. Related Articles Understanding the Candidate Method Tiered Call Shift Availability Settings Video Directions 1. Click on Scheduling > Call Shifts. 2. Click New Call ...
Creating a New Call Shift Rule Purpose Statement The Call Shift Rule feature allows administrators to establish automated scheduling parameters that determine how personnel are assigned to shifts and calls based on predefined criteria. This feature ...
Call Shift Settings Overview Purpose Statement The Call Shift Settings feature allows administrators to configure and customize how call shifts are managed within the scheduling module. This centralized configuration ensures consistent call shift ...
Purpose Statement This feature allows administrators and supervisors to manually override automatic call shift rankings when needed. Background Information Call shift rankings typically operate on automated systems such as seniority-based rotation or ...