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Creating a New Call Shift Rule
Purpose To explain how to create a Call Shift Rule. Call Shift Rules determine how users will rotate on their Rankings Lists, as well as allow you to pre-build tiers for specific Call Shifts. Video Directions 1. Click on Scheduling > Setup. 2. Click ...
Call Shift Settings Overview
Purpose To give a overview on Call Shift settings. Video Directions 1. Click on Scheduling > Setup. 2. Click on Call Shift Rules. 3. Click on Settings. 4. Here you can: Toggle on or off the candidate method. Toggle on the ability to manually charge ...
Manually Adjusting Call Shift Rankings
Purpose To explain how to manually adjust call shift rankings. Video Directions 1. Click on Scheduling> Call Shifts. 2. Click on Ranking. 3. This qualifier is set up to show a rotating or seniority based list. To manually adjust a individual, select ...
Call Shift Hours Settings
Purpose To explain the Call Shift Hours Settings within the Scheduling Module. Video Directions 1. Click on Scheduling > Setup. 2. Click on Call Shift Rules. 3. Click on Hours Settings. 4. Here we can determine: When will Call Shifts Hours be ...
Initiating a Call Shift (Candidate Method)
Purpose To explain how to initiate a Call Shift when utilizing the Candidate Method. Related Articles Understanding the Candidate Method Tiered Call Shift Availability Settings Video Directions 1. Click on Scheduling > Call Shifts. 2. Click New Call ...