2. Click on Inspections.

3. Click on Inspections List.

1. Completed Inspections on the My Inspections page can also be reopened.
   

4. Click on Re-Open.  Requirements to re-open an inspection or re-inspection:

1. The inspection must be Completed.
   
2. No Completed, Ready for Review, or In Progress re-inspections are associated with the selected inspection. If this happens, the user must delete all re-inspections after the selected one.
   
3. If there are any future re-inspections that are canceled or scheduled, the system will delete them (the user must confirm this).
   

5. Warning modal if conditions listed in previous step are not met.

6. Enter a reason for re-opening the selected Inspection and then select "Re-Open."

7. If using the Inspection Timer, select confirm to mark the user on-site, Cancel to mark the user not on-site.

8. Re-opened Inspection.

1. The completed inspection will be archived, and a new one will be created to keep track of the changes and revert if needed (this must be done by support).
   
2. Only the most recent Inspection will be shown in the lists and reports.
   
3. Once the inspection is reopened, it will return to the In Progress status, and an indicator RE-OPEN is shown at the top of the page.
   

9. The user will be limited to changing the following items:

1. Checklist items
   
2. Attachments
   
3. Inspection Type
   
4. Schedule Type
   
5. Scheduled At Date
   
6. Scheduled at Time
   
7. Completed at Date (will be original Completed at Date)
   
8. Completed at Time (Will be original Completed at Time)
   
9. Shift
   
10. Assigned to
    
11. Fire Station
    
12. Notes
    
13. Signature
    
14. NOTE: INSPECTION CONTACT, OCCUPANCY AND PRE-PLAN INFORMATION IS RESTRICTED FROM BEING UPDATED IN A RE-OPENED INSPECTION.
    

10. Click on Complete when done with changes.

11. Click on Close.

12. If the Inspection is saved after re-opened, returning to the Inspections List will allow the user to utilize actions.

1. Select Save, then Close.
   

Best Practices

• Always provide detailed justification when re-opening inspections for audit trail purposes
• Verify all required changes before completing the re-opened inspection to avoid multiple re-open cycles
• Coordinate with team members if the inspection has associated re-inspections that will be deleted
• Document significant changes in the Notes section for future reference
• Complete re-opened inspections promptly to maintain accurate inspection status reporting

Troubleshooting & FAQs

Q: Why can't I see the Re-Open button? A: Verify you have the Re-Open Inspection permission. Only users with this specific permission can access the re-open functionality.

Q: I'm getting a warning about conflicting re-inspections. What should I do? A: You must delete any Completed, Ready for Review, or In Progress re-inspections associated with the original inspection before re-opening.

Q: Can I modify the inspection contact information in a re-opened inspection? A: No, Inspection Contact, Occupancy, and Pre-Plan information is restricted and cannot be updated in re-opened inspections.

Q: What happens to the original completed inspection? A: The original inspection is archived but preserved. Support can revert changes if necessary, and the original data remains accessible for audit purposes.

Q: Will re-opening an inspection affect my inspection completion statistics? A: The re-opened inspection will show as In Progress until completed again. Only the most recent version appears in standard reports and lists.