Response & Command Management

• Related Articles

• Documenting No Response Calls

  Purpose This article will cover the setup features to create plus one codes and then documenting those newly created plus one codes. Information This article is for those agencies that wish to record their no response calls and suggest alternate ...

• Field Management - Schedule To

  Heads Up! We are adding a new feature for Field Management! These changes will allow agencies to manage the Schedule To List for scheduling Inspections and reinspection's. Our new feature will be released on February 19, 2024. This article highlights ...

• Field Management - Overview

  Purpose The purpose of this Knowledge Base Article is to provide an overview of Field Management including the basic management of fields within the First Due platform. Video Instructions 1. Click on Admin. 2. Click on Field Management. 3. Advanced ...

• Field Management: Contact Types

  Purpose To demonstrate how to manage Preplan Contact Types. Note: This permission needs to be enabled for a user to manage preplan contact types: Pre-Planning - Manage Preplan Contacts Type. Video Instructions 1. Click on Admin. 2. Click on Field ...

• Unit Response Times: Overview

  Purpose To explain the features within the Unit Response Times. Video Directions 1. Navigate to the Response module then select Unit Response Times. 2. Using the advance search fields to assist in locating a specific Unit Response. 3. Selecting on ...