Pre-Plans: Address Details

Pre-Plans: Address Details

Purpose Statement

This article explains the available fields and functions within the Address Details section of a Pre-Plan.

Properly configuring address details ensures accurate dispatching, billing, and location-based visibility for responders.

Background Information

The Address Details section is a critical component of the Pre-Plan module.

It ensures that the occupancy address aligns with CAD data, supports inspection and billing workflows, and provides essential location metadata.

This section also supports complex grouping, special directions, and data-sharing controls.

Editing of Address Details should be restricted to specific members of the Department to lessen he chance of incorrect data matching with CAD and dispatching of incidents.

Required Permissions

To access and edit the Address Details section, users must have the following permissions:
  1. Pre-Plans - Read: View Pre-Plan permissions

  1. Pre-Plans - Edit: Edit Pre-Plan Permissions

  1. Pre-Plans - Publish: Required to make changes visible to responders

  1. Edit Occupancy Address:  Edit the occupancy address 

These permissions are typically assigned to roles such as admin, data manager, or training officer.

Video


Step-by-Step Guide

1. Click on the Address Details icon. 
Alert
It is vital that the address for the Occupancy Record and the address used by dispatch (CAD) are identical. So that when dispatched, units are directed and to the correct occupancy within First Due and the correct Pre-Plan information is provided.







2.  Add a Complex Name to the Occupancy if desired.
Info
Complex Name is a way to group any number of occupancies together whether they are on one site like an apartment complex, manufacturing complex, university campus etc. or a group of occupancies owned by the same person or company across a Fire department jurisdiction.







3.  Add Inspection Zones and/or Inspection Districts if desired.






4.  Click on the Billing Address toggle to enter a separate billing address for the occupancy.






5.. Enter any special directions pertaining to the building.
Info
Information entered into the special directions field can be configured to appear in the Building Story. Contact your Client Success Manager for configuration.






6. Latitude/Longitude is derived from the placement of the Occupancy Icon on the map and is automatically entered.






7.  Select "Not Shared Location" to restrict this Occupancy from being shared with outside agencies if your department is Data Sharing.






8.  If address is linked to child occupancies, change the primary address as needed.






9.  This information will only be available to responding crews once the Pre-Plan has been PUBLISHED.



Best Practices

  1. Always match CAD address formatting to avoid dispatch mismatches.

  1. Use Complex Names for better organization of multi-site or multi-unit properties.

  1. Keep Special Directions concise and relevant to emergency response.

  1. Verify geolocation accuracy by checking the map placement of the Occupancy icon.

  1. Publish regularly to ensure responders have the most up-to-date information.

Troubleshooting & FAQs

Q: Why isn’t my address showing up in Web Responder?
A: Ensure the Pre-Plan has been published and the address matches the CAD format.

Q: Can I use the same Complex Name for multiple occupancies?
A: Yes. Complex Names are designed to group related occupancies across locations.

Q: What if the Latitude/Longitude is incorrect?
A: Move the Occupancy icon on the map to update the coordinates automatically.

Q: How do I make Special Directions visible to responders?
A: Contact your Client Success Manager to configure the Building Story display.



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