To explain how a individual can respond to Call Shift Notifications.
Video
Responding Via Text Message
1. A text message will be delivered notifying you of :
The qualifier that has a vacancy (in this case, it is a test qualifier)
The date that the vacancy is on
The time frame that coverage is needed
The ability to respond Yes or No via text message
2. If you are accepting or denying the call shift, simply respond with the Call Shift number and yes or no.
In this example, the call shift number is 13463.
3. Failure to include the call shift number will generate a response, informing you that the response was invalid.
Responding Via Phone Call
You will receive a phone call notifying you of:
The qualifier that has a vacancy
The date that the vacancy is on
The time frame that coverage is needed
The ability to respond Yes or No by pressing 1 or 2
Responding Online
1. When you receive a notification via Email or Push Notification, you will be required to respond online. Emails that you receive will have the web address located at the bottom of the message for you to click on.
2. Push Notifications will not have the ability to take you directly to respond to the Call Shift.
3. Either option will require you to navigate toScheduling > Dashboard.
4. You will then see the Call Shift located in the upper left hand corner
5. You can then select the checkmark to accept the call shift, or the X to deny the call shift. Selecting the eye will take you to the specific information about the call shift.
IMPORTANT: You must have proper permissions to view the history of the Call Shifts
Purpose To explain how to manually adjust call shift rankings. Video Directions 1. Click on Scheduling> Call Shifts. 2. Click on Ranking. 3. This qualifier is set up to show a rotating or seniority based list. To manually adjust a individual, select ...
Purpose To give a overview on Call Shift settings. Video Directions 1. Click on Scheduling > Setup. 2. Click on Call Shift Rules. 3. Click on Settings. 4. Here you can: Toggle on or off the candidate method. Toggle on the ability to manually charge ...
Purpose To explain how to create a Call Shift Rule. Call Shift Rules determine how users will rotate on their Rankings Lists, as well as allow you to pre-build tiers for specific Call Shifts. Video Directions 1. Click on Scheduling > Setup. 2. Click ...
Purpose To explain how to manually award a call shift. Related Articles Call Shift Settings Video Directions 1. Click on Scheduling> Call Shifts. 2. Find the call shift that is Ready for Awarding and click the eye. 3. Click the checkmark next to the ...
Purpose To explain how to include or exclude employees in call shifts. IMPORTANT: Rankings will only adjust if the Use Global Rankings is turned on within the Call Shift Rules section for users who are included in a call shift that they do not have a ...