Initiating a Call Shift with a Multi-Rule Qualifier
Purpose
- To explain how to initiate a Call Shift with a Multi-Rule Qualifier.
- Qualifiers can be associated with multiple Call Shift Rules, allowing you to have different Rules for different needs.
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Video
Directions
1. Click on Scheduling > Call Shifts. Alternatively, you can Initiate a Call Shift from the Shift Board.
2. Click on New Call Shift.
3. When you select a Qualifier that is associated with Multiple Rules, you will see a drop-down appear that allows you to choose the Qualifier Rule that you want to use. Select the appropriate rule, and continue to send the Call Shift as you normally would.
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