Initiating a Call Shift with a Multi-Rule Qualifier

Initiating a Call Shift with a Multi-Rule Qualifier

Purpose

  1. To explain how to initiate a Call Shift with a Multi-Rule Qualifier. 
  2. Qualifiers can be associated with multiple Call Shift Rules allowing you to have different Rules for different needs. 

Related Articles 

Video 

Directions

1. Click on Scheduling > Call Shifts. Alternatively, you can Initiate a Call Shift from the Shift Board.
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2. Click on New Call Shift.
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Click on New Call Shift.
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3. When you select a Qualifier that is associated with Multiple Rules, you will see a drop-down appear that allows you to choose the Qualifier Rule that you want to use. Select the appropriate rule, and continue to send the Call Shift as you normally would.
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When you select a Qualifier that is associated with Multiple Rules, you will see a drop-down appear that allows you to choose the Qualifier Rule that you want to use. Select the appropriate rule, and continue to send the Call Shift as you normally would.

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