Purpose

1. To explain the Response Time Compliance Report for the Incident Documentation module.
   
   

Video

How is this report helpful?

1. This report enables you to report on incident response time compliance (Alarm Date/Time to Arrive Date/Time) based on your department's standards of cover.
   
   
2. Data is visualized via a table.

1. Incidents that are not compliant are indicated in red.
   
   
2. This report has the following parameters/filters:
1. Date Interval
   
2. Incident Report Status Code
   
3. Department Response Time (seconds)
   
4. Incident Type
   
5. Shift
   
   
   
   
3. Table is exportable to a CSV file
   

Instructions

1. Navigate to Reports > Incidents.
   
   
   
   
   
   
2. Select Response Time Compliance from the Report Type dropdown.
   
   
   
   
   
   
   
   
   
3. The report will immediate run with the default Date Interval of "This Calendar Year".
   
   
   
   
   
   
   
4. Select Advanced Search to change any of the following parameters.
   
1. Date Interval
   
2. Dispatch Status Code
   
3. Department Response Time (seconds)
   
4. Dispatched Incident Type
   
5. Shift
   
   
5. Select Search to update the report results.
   
6. The report header will display your incident response time compliance from Alarm Time to the first arriving unit.
   
   
   
   
   
   
   
   
7. Any non-compliant incident will display a red cell in the "Min Response Time" column.
   
   
8. Selecting any of the column headers will sort descending, selecting it a second time will sort ascending.
   
   
   
   
   
   
   
9. At the bottom of the report, select one of the "Page" buttons to navigate to a specific page.
   
   
10. Select a "View Count" button to display selected number of rows on a single page view.
    
    
11. Select  to download the report into a CSV file.
    
    
    
    
    
    
    
12. For reference, please see sample CSV file attached to this KBA.