Do's:

• Use the default date range as your starting point and then refine with additional filters to avoid overwhelming search results
• Combine multiple filter types to create precise searches that quickly locate specific incidents
• Save frequently used filter combinations mentally or document them for future reference to maintain consistency in reporting
• Reset filters between different search tasks to ensure you're starting with a clean slate and avoid carrying over unintended criteria
• Verify your filter results match your expectations before exporting data or generating reports

Don'ts:

• Don't leave active filters in place when switching between different incident review tasks, as this may inadvertently exclude relevant records
• Don't rely solely on keyword searches when dropdown filters are available, as predefined options ensure consistency and reduce typos
• Don't forget that filters are cumulative; each additional criterion further narrows your results
• Don't assume the default date range matches your needs; always verify the current filter settings before beginning analysis

Tips & Recommendations:

• When searching for a specific incident but unsure of exact details, start with broader filters and progressively narrow your criteria
• If your search returns no results, remove filters one at a time to identify which criterion is too restrictive
• Keyword search fields are case-insensitive and typically search for partial matches, so you don't need to enter complete exact text
• The default date range setting can be modified in fire incident setup if your department consistently needs a different time frame
• Document your most common filter combinations in standard operating procedures to ensure consistency across your department

Troubleshooting & FAQs

Q: Why doesn't my fire incident list show any recent incidents?
A: Check your default date range setting in the fire incident setup. If it's set to 7 days but your recent incidents fall outside that window, they won't appear. You can either change the default setting or manually adjust the date filter to include a broader range.

Q: I applied multiple filters but my search returned no results. What should I do?
A: Remove filters one at a time by clicking the "X" button next to each criterion. This helps identify which filter is too restrictive. Remember that all filters work together using "AND" logic, meaning an incident must match all criteria to appear in results.

Q: What's the difference between a filter field and a keyword search field?
A: Filter fields have a dropdown arrow and provide predefined options to select from (like incident types or status values). Keyword search fields allow you to type free-form text that the system searches for within that specific field (like addresses or narrative text).

Q: Can I save my custom filter combinations for future use?
A: The current filtering interface does not save custom filter combinations automatically. However, you can document your frequently used filter settings externally and quickly reapply them when needed. Each time you access the fire incident list, it will display the default date range setting.

Q: Why do some incidents appear that don't seem to match my filter criteria?
A: This typically occurs with keyword searches that match partial text. For example, searching for "Main" might return incidents on "Main Street," "Maintenance Building," or any field containing "Main." Review your keyword entries and make them more specific if needed.

Q: How do I change the default date range that appears when I first open the fire incident list?
A: The default date range is configured in the fire incident setup settings. Navigate to that section and select your preferred default option: 7 days, 15 days, 30 days, or 60 days. This setting applies system-wide for all users with access to the fire incident list.

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