Video

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New Features

1. Setting Configuration: Navigate to EMS Setup > General and enable "Enable ePatient.25 - Patient's Sex" setting:
   

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2. Field Activation: Once enabled, the ePatient.25 field becomes available and required in the ePCR
3. Response Options: Field includes standardized options:
   
1. Refused, Unable to Complete, Not Applicable, Not Recorded, Not Reporting, Female, Male, Unknown
   

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4. Workflow Configuration: Configure field visibility, defaults, and validation rules through standard workflow settings
5. XSD Validation: System enforces updated NEMSIS 3.5.0 schema requirements when setting is active
6. XML Output: Both ePatient.13 and ePatient.25 fields appear in XML output during transition period
7. Report Display: New field appears in ePCR interface and generated reports when enabled

1. Field Access: Navigate to Personnel Section > NEMSIS to access the new EMS Personnel's Sex field
2. Field Positioning: The new field appears adjacent to the existing Gender field for easy reference
   
3. Response Selection: Choose from standardized options: Not Applicable, Not Recorded, Not Reporting, Female, Male, Unknown
   
4. Data Entry: Update personnel records with the new sex designation as required
   
5. Export Integration: Field data automatically includes in demographic exports without additional configuration
   
6. XSD Validation: System validates data against updated NEMSIS 3.5.0 schema requirements
   

1. Creating Mentions: While typing in a QA/QI comment field, enter the "@" symbol to trigger the contact suggestion dropdown.
2. Selecting Contacts: Either continue typing to filter results and select a specific contact, or use predefined shortcuts like "@Crew" for group notifications.
   

1. Auto-completion: Use TAB or Enter keys to complete the selection, or navigate with arrow keys
   
2. Notification Delivery: Tagged contacts automatically receive notifications containing the message "You have been mentioned in the following ePCR Record [IncidentNumber]" with a hyperlink to the record.
   

1. Contact Type Setup: Ensure contact types are properly configured in EMS Setup > Contacts and linked to staff profiles for role-based tagging to function.
   

4. Endpoint Configuration

Introducing automated ePCR status updates that trigger after successful endpoint exports. This feature enables a cascade workflow where incident statuses automatically progress through defined stages as data is successfully exported to various endpoints, ensuring accurate tracking of incident progress without manual intervention.

How it works:

1. Access Automation Settings: Navigate to EMS Setup > Endpoint Configuration and select the "Automation" tab.
   
2. Configure Status Update: Use the "Upon successful export, Change the Incident Status to:" dropdown to select the desired target status.
   

1. Status Validation: System ensures selected status is not already used by another endpoint's automation for the same client
   
2. Automatic Processing: When export to the configured endpoint succeeds, system automatically updates incident status
   
3. Audit Trail Creation: System creates two audit log entries:
   
1. "Automated Exported Record" event documenting successful export
   
2. "Status Change" event documenting the status transition with from/to details
   

1. Cascade Triggering: New status automatically triggers evaluation of other endpoints that match the updated status criteria
   
2. Workflow Continuation: Process continues through configured endpoint chain, allowing multi-stage automated workflows
   

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Enhancements

1. Setup Interface Enhancements: Navigate to signature block setup to see new tooltips explaining each section's purpose and the critical relationship between reasons for signature and form language
   

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2. Validation Triggers: When selecting reasons for signature in a signature block, the system immediately validates for associated form language.
3. Error Resolution: If validation fails, red error indicators appear with specific messages listing which reasons need form language associations.
   

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4. Partial Save Workflow: Incomplete signature blocks can be saved but will be flagged in the interface with error counts
5. End-user Verification: Once properly configured, signature reasons and their form language will correctly display in the ePCR UI and appear in PDF/XML outputs
   

1. EMS Report Assignment: Assign EMS reports to QA/QI reviewers through the standard workflow
2. QA/QI List Access: Open EMS QA/QI List to view assigned incidents requiring review
3. Review Process: Completed ePCRs with "review requested = Yes" appear on the QA/QI list
4. Comment Addition: Add comments with severity levels:
   1. ERROR (Red): Critical issues that must be resolved before approval
   2. WARNING (Yellow): Issues requiring attention but not blocking approval
   3. GOOD (Green): Positive feedback and commendations
5. Text Area Management: Utilize text area expansion for detailed commentary
6. Approval Workflow: Submit approval only after resolving all ERROR comments
7. Comment Resolution: Resolve comments individually to clear approval blockers
8. Report Generation: Print reports from EMS QA/QI List for documentation with resolved comments
   

1. Configuration Access: Navigate to EMS Setup to access updated "Enable Fire EMS Short Form" and "Fire Short Form Requirement" settings
   

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2. NFIRS Mode: Continues to operate with existing field requirements and restrictions
3. NERIS Mode:
   
   • Reduced required field set compared to NFIRS
   • No restrictions on Actual Incident Type Found field
   • Streamlined reporting process
4. Required Fields Management: System enforces appropriate required fields based on selected standard
5. Custom Fields Integration: Custom required fields display with proper error workflow rules regardless of standard
6. Report Transition: Incomplete reports automatically adopt new standard when configuration changes
   

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NERIS Required Fields (Non-Custom):

1. Response > Dispatch > Incident Number
2. Response > Dispatch > Dispatch Number
3. Response > Dispatch > PSAP Call
4. Response > Dispatch > PSAP
5. Response > Dispatch > Primary Incident Type Found
6. Response > Dispatch > Secondary Incident Type Found
7. Response > Dispatch > Tertiary Incident Type Found
8. Response > Location > Address Line 1
9. Response > Location > State
10. Response > Location > City
11. Response > Location > Zip Code
12. Sizeup > Scene > Property Type where Incident Occurred
13. Information > Information > Presence of AES
14. Wrap Up > Signatures > Member Completing Report

1. Configuration Access: Navigate to field customization for eHistory.12 - Current Medications
2. List Selection: Choose between "First Due Suggested List" or "Configure my own values list"
   

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3. First Due Mode:
   • Utilizes existing comprehensive medication database (9,000+ options)
   • No values displayed in Values tab due to volume
   • Only offline-marked medications available in offline mode
     

3. Custom List Mode:
   • Activates Values section for full customization
   • Pre-loads 295 commonly used medications as starting point
   • Enables adding, sorting, and re-labeling medications
   • All custom list medications available offline
     

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5. Medication Management: Add new medications to custom list as needed for specific client requirements
6. Report Integration: Selected medications appear in ePCR interface and generated reports
7. Historical Data: Previous reports continue displaying medications even if removed from current custom list
   

1. Enhanced List Views: Navigate to Stations or Devices sections to see paginated, optimized lists
2. Pagination Navigation: Use page controls to browse through records in groups of 20
3. Filter Application:
   
   • Stations: Filter by Station Number, Address, or Phone
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   • Devices: Filter by Name, Device Serial #, or Manufacturer
     

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4. Partial Text Matching: Enter partial text in filter fields to narrow results
5. Active Filter Management: View applied filters and clear/reset as needed
6. Optimized Loading: Experience faster initial page loads with targeted data retrieval
7. Detail Access: Select records for editing to load complete station/device information
8. Search Efficiency: Quickly locate specific records using multiple filter criteria
   

• QA Workflow Auditing: Identify incidents that bypassed standard QA processes
• Compliance Monitoring: Ensure all required incidents enter appropriate QA workflows
• Performance Analysis: Track QA workflow coverage and identify improvement opportunities
• Administrative Review: Regular monitoring of unprocessed incidents for quality oversight

1. Filter Access: Navigate to Incident List and locate the QA Status dropdown filter
2. Option Selection: Choose "NULL/Is Empty" from the QA Status filter options
   

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3. Results Display: View incidents where QA status is NULL or empty, indicating no QA workflow entry
4. Combined Filtering: Use alongside other filters (date ranges, incident types, etc.) for targeted analysis
5. Gap Identification: Identify potential workflow gaps or missed QA assignments
6. Saved Views: Include the NULL/Is Empty filter in saved views for regular monitoring
7. Dynamic Updates: Filter results update immediately upon selection without page refresh

• Free Text Entry: Custom locations for operational flexibility
• EMS Stations: Select from configured station locations
• Facilities: Choose from setup facility locations

1. Field Access: Navigate to Vehicle Dispatch Location field in the ePCR form
2. Free Text Entry: Type directly into the field for custom locations (businesses, gas stations, etc.)
   

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3. Dropdown Access: Use slider popup to access predefined EMS locations
4. Location Selection: Choose from configured stations, facilities, or other setup locations
5. Seamless Switching: Switch between free text and dropdown selection as needed
6. Character Limit: System enforces 100 character maximum per NEMSIS requirements
7. Save and Continue: Enter information and proceed with normal workflow
   

1. Crew Modal Access: Open crew member details within the incident record
2. Certification Editing: Modify eCrew.02 Crew Member Level field as needed for specific incident
   

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3. Temporary License Documentation: Select elevated certification level when operating under temporary licenses
4. Value Persistence: System saves edited certification level for the specific incident
5. Workflow Application: Field respects configured Hide, Error, and Warning rules
   

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6. Report Generation: Updated certification level appears in PDF reports and XML output
7. Personnel Profile Integrity: Changes don't affect base personnel profile settings
   

10. Custom Value - Sort Orders

This enhancement allows for prioritized organization of custom values according to specific workflow requirements, improving user experience and data entry efficiency. Introducing customizable sort ordering for values in custom questions, giving system administrators complete control over how dropdown options are displayed to end users.

How it works:

1. Access Configuration: Navigate to Custom Elements and when adding or editing a custom question that is Text/String Data Type, enable the Dropdown Field toggle.
   
2. Set Sort Values: Enter numeric values in the "Sort Order" field for each custom value (optional - defaults to 0 if left empty)
3. Use Auto-Numbering: Click the "+" button to automatically assign the next sequential number based on the highest existing value.
   

4. Validation Process: System validates numeric input and prevents non-numeric entries
5. Apply Sorting: Custom values display to end users in ascending numerical order based on Sort Order values
   

6. Handle Duplicates: Items with identical sort order values appear consecutively using existing sort logic
7. Default Placement: Values without sort order assignments automatically appear at the end of dropdown lists
8. Universal Display: Sort order applies consistently across all locations where custom questions appear (reports, modals, sections, groups)

11. Vendor Directory

Streamlining the Vendor Directory setup interface by removing non-functional fields that serve no purpose within ePCR operations. This cleanup eliminates confusion and simplifies the vendor configuration process by focusing only on fields that are actively used by the system.

How it works:

1. Streamlined Setup Interface: Access Vendor Directory setup to see the cleaned interface with only functional fields displayed
2. Reduced Configuration Complexity: Configure vendors without unnecessary fields that previously caused confusion
3. Focused Data Entry: Enter only relevant vendor information that is actually used by ePCR operations
4. Improved User Experience: Navigate a cleaner, more intuitive vendor setup process
5. Maintained Functionality: All existing ePCR vendor-related functions continue to work normally with the remaining functional fields
   

12. Print Reports

Introducing enhanced logo management capabilities that provide users with greater flexibility in controlling header elements for EMS forms. This enhancement addresses layout issues by adding a "None" option alongside existing logo configuration choices, eliminating the need to create entirely new forms when logo removal is required.

How it works:

1. Access Logo Options: Navigate to EMS Setup > Form and locate the header/logo configuration section
2. Select "None" Option: Choose "None" from the expanded options list (Logo+Text, Header as Image, None)
   

1. Save Configuration: Save the form settings to remove existing title and uploaded image elements
2. Automatic Fallback: When "None" is selected and no header information is defined, system automatically displays call information and customer logo from Admin > Agency Setup on PDF first page
   

1. Clean Output: Generate PDF reports with streamlined header layout without custom logos or titles
2. Easy Restoration: Switch back to Logo+Text or Header as Image options at any time to restore custom branding
   

13. Custom Element - Memo Field

Introducing the ability to toggle between memo and regular string field presentation for existing custom questions with string data type. This enhancement provides flexibility in form layout optimization without affecting data storage or existing field configurations, allowing users to adapt field display based on space requirements and user experience needs.

How it works:

1. Access Custom Element Settings: Navigate to existing custom questions with string data type configuration
2. Locate Memo Toggle: Find the memo option toggle control in the custom element setup interface
3. Switch Display Mode: Toggle between memo (multi-line text box) and regular string field presentation
   

1. Save Configuration: Apply changes to update how the field appears in reports and forms
2. Verify Display: Review the updated field presentation in reports while maintaining all existing data
3. Optimize Layout: Use memo format for fields requiring more text space or regular format for compact display
4. Maintain Functionality: Continue normal report printing and XML export operations without any impact from display changes

14. Handtevy - Import Mapping

Enhancing the Handtevy integration with improved mapping capabilities that extend beyond hardcoded configurations to include customer-specific EMS setup configurations. This enhancement ensures comprehensive data import by implementing a robust fallback system that captures all relevant medications and treatments for each agency's unique configuration requirements.

How it works:

1. Primary Mapping Check: System first attempts to match medication and treatment codes using the existing hardcoded configuration
2. Fallback Mapping: If codes are not found in hardcoded list, system automatically checks customer-specific EMS setup configuration
3. Successful Mapping: Located codes are properly mapped and imported into the system regardless of mapping source
4. Complete Data Import: All selected medications and treatments from Handtevy now appear correctly in reports
5. Patient Type Validation: System ensures accurate import for both adult and pediatric patient scenarios
6. Error Prevention: Enhanced logic prevents data loss that previously occurred with unmapped codes
7. Seamless Integration: Import process continues to work normally while providing more comprehensive data capture
   

15. Weight display field

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Enhancing the weight field user experience by implementing dual display fields for both kilograms and pounds with automatic bidirectional conversion. This enhancement replaces the toggle-based weight component with a more intuitive dual-field approach that eliminates the need for providers to click buttons or switch between units, while maintaining NEMSIS compliance and workflow integrity.

How it works:

1. Dual Field Presentation: Weight field appears as two stacked input fields (KG and pounds) on forms
2. Bidirectional Conversion: Enter value in either field to automatically calculate and populate the corresponding unit
   

1. NEMSIS Validation: System validates only the KG field against NEMSIS rules (0.1 kg minimum, 999.9 kg maximum)
2. Workflow Processing: All workflow rules (error, warning, default, hide) operate exclusively on the KG field value
3. Hide Rule Application: Hide rules affect both KG and pounds fields simultaneously as a unified control
4. Export Handling: Data export outputs KG values only while maintaining NEMSIS compliance
5. PDF Generation: PDF reports display weight in combined kg/lbs format for comprehensive documentation
6. Validation Feedback: Error messages and validation alerts reference the KG field while maintaining user-friendly dual display
   

16. Patient Activity and Pulse Rhythm Management

Expanding Field Customization capabilities with comprehensive Patient Activity management and Pulse Rhythm sort order control. This enhancement adds Patient Activity to Field Customization with full value display and custom value creation through EMS Setup, while introducing Pulse Rhythm (eVitals.13) sort order capabilities.

How it works:

1. Access Field Customization: Navigate to Field Customization interface to locate Patient Activity and Pulse (HR) Rhythm sections
   

1. Patient Activity Management: View all available Patient Activity values and activate those meeting ICD10 pattern constraints.
2. Create Custom Values: Use EMS Setup > Custom Elements to add agency-specific Patient Activity values with pattern validation.
   

1. Pulse Rhythm Organization: Configure sort order for the three pulse rhythm values based on clinical workflow preferences.
   

1. Activation Control: Manage which values are available for use in forms and reports across both field types
2. Save Configuration: Apply all customization settings for consistent display and functionality across the system