Documenting No Response Calls

Documenting No Response Calls

Purpose

  1. This article will cover the setup features to create plus one codes and then documenting those newly created plus one codes.

Information

  1. This article is for those agencies that wish to record their no response calls and suggest alternate options to validate NFIRS documentation using plus one codes.
Per NFIRS Help Desk: If an incident is canceled before units respond there is no NFIRS incident to record. If units respond and are canceled en-route, then code as 611 - Dispatched & Canceled En-Route.

Video



NFIRS Setup


1. Within the Incident Documentation module navigate to NFIRS Setup and select on the Field Management section.


From NFIRS Setup, within Incident Documentation module, select on the Field Management section.



2. Select on the Custom Field Management.

There are two fields to manage:
  1. Basic Module / Section C / Actual Incident Type Found
  2. Basic Module / Section F / Actions Taken

NOTE: These fields may not populate in the dropdown if they have other custom settings associated to them, if they do then you can update these fields by selecting on the pencil icon.


Select on the Custom Field Management.



3. Using the dropdown navigate by typing or scrolling to Basic Module / Section C / Actual Incident Type Found.






4. From the Values tab select Add Custom Option.


From the Values tab select Add Custom Option.



5. Now type in the new Plus One Code along with a Description to be displayed then select Create.


Now type in the new Plus One Code along with a Description to be displayed then select Create.



  1. From the Actions column:
The check box if marked will indicate code is active and users can then select it when completing a report.
The Incident Type Helper icon appears if you have selected Show Helper Function for Incident Report from the Field Settings tab within the Basic Module / Section C / Actual Incident Type Found
 and allows to add additional information.






  1. Selecting on the Incident Type Helper icon you are able to add information such as NFIRS or Local Definitions and any Keywords.

Selecting on the Incident Type Helper icon you are able to add information such as NFIRS or Local Definitions and any Keywords.



6. Using the dropdown navigate by typing or scrolling to Basic Module / Section F / Actions Taken.






7. From the Values tab select Add Custom Option.


Click on Add Custom Option



8. Now type in the new Plus One Code along with a Description to be displayed then select Create.


Now type in the new Plus One Code along with a Description to be displayed then select Create.



Documenting


1. When completing a report from the Dispatch category within the Response tab locate the Incident Type Found.


When completing a report from the Dispatch category within the Response tab locate the Incident Type Found.



2. Using the dropdown begin typing to filter your list or scroll to the newly created code.


Using the dropdown begin typing to filter your list or scroll to the newly created code.



3. In the Operations tab within the Actions category you are now able to select the newly created plus one code for Overall Departmental Actions Taken.


In the Operations tab within the Actions category you are now able to select the newly created plus one code for Overall Departmental Actions Taken.



4. When completing the Apparatus Details using the Unit Canceled toggle select either Prior to Dispatch Acknowledgment or Prior to En Route.

If using a CAD times should populate other than the Canceled time.


When completing the Apparatus Details using the Unit Canceled toggle select either Prior to Dispatch Acknowledgment or Prior to En Route.



    • Related Articles

    • Documenting Medication Usage

      Purpose To explain how to document medication usage in the medication module. Video Directions 1. Begin by navigating to the Medications module then selecting either Med Kits or Dashboard. 2. If documenting from the Med Kits, select on a kit from ...

    • Fire Incident Setup - Response

      Purpose To guide you through Fire Incident Response setup. Video Directions Navigate to Incident Documentation > Fire Incident Set up. Once on the landing page select Response tab on the left-hand side. Decide whether or not you want the Actual ...

    • Completing an ePCR - 1. Response

      Purpose To explain how to complete the Response section of an ePCR. Related Articles Completing an ePCR - 1. Response (This Article) Completing an ePCR - 2. Information Completing an ePCR - 3. Assessment Completing an ePCR - General Assessment ...

    • Unit Response Times: Overview

      Purpose To explain the features within the Unit Response Times. Video Directions 1. Navigate to the Response module then select Unit Response Times. 2. Using the advance search fields to assist in locating a specific Unit Response. 3. Selecting on ...

    • Mobile Response 201

      First Due Academy - Mobile Response 201 Mobile Response 201 This training session focuses on the features and functionality within the First Due iOS and Android Responder Apps as well as using First Due during the time of response on an MDT. In 201 ...