Dispatch units within the Responder module represent the operational units that can be alerted and dispatched to emergency incidents. This feature allows administrators to create, configure, and manage dispatch units with specific codes, names, station associations, and user limitations to ensure proper unit deployment and CAD system integration.
Dispatch units are fundamental components of the emergency response system, representing the actual apparatus, vehicles, or specialized teams that respond to incidents. These units must be properly configured to integrate with Computer-Aided Dispatch (CAD) systems and ensure accurate unit tracking and deployment. Each dispatch unit can be associated with specific fire stations, limited to certain users for alerting purposes, and linked to CAD codes for seamless integration. Proper dispatch unit management ensures that the right resources are available for deployment and that alerting systems function correctly.
Q: Why isn't my new dispatch unit appearing in CAD integration?
A: Ensure the unit code matches exactly what's configured in your CAD system. Contact your CAD administrator to verify integration settings.
Q: Can I change a dispatch unit code after it's been created?
A: Yes, but coordinate with your CAD system administrator as this may affect integration and historical data.
Q: What happens if I delete a dispatch unit that has response history?
A: The unit and its response history will be permanently removed and cannot be recovered. Consider deactivating instead of deleting.
Q: Why can't some users see a dispatch unit for alerting?
A: Check if the unit has user limitations enabled. Only users on the authorized list can alert limited units.
Q: Can a dispatch unit be associated with multiple stations?
A: Yes, use the Control key while selecting to choose multiple stations. This is useful for units that operate from various locations.
Q: How do I reactivate a deactivated dispatch unit?
A: Edit the unit and change the "Active" status back to active. The unit will become available for dispatch again.