Dispatch Incident List: Overview

Dispatch Incident List: Overview

Purpose

  1. To demonstrate how to create, view, edit and delete Dispatch Incidents.

Video


Directions

1. Navigate to Response module then select Dispatch Incident List.






2.  The default Dispatch Incident List is displayed at the top left. Each list has a unique corresponding Filter.
  1. 2A.  The Filters for this corresponding list are available by selecting Filter at the top right.
  2. 2B. The Filter can be pinned in the open position using the Thumbtack icon or closed using the 'X' icon.






3. Columns can be rearranged, as well as sorted in ascending, descending and default order.






4. To select other views, select the dropdown and then choose from the list.






5. To create a custom view, select the kabob menu and then either +Add View or Clone.






6.  Enter the Desired name for the view, then choose the Columns to display in the new View and then select the right arrow to move them to the selected columns. To remove them from the Selected Columns select them and choose the left arrow.






7. The columns can be reordered by dragging and drop them in the desired order. Additionally, the default primary column sort order can be chosen as well as a secondary column sort order.






7.  The Filter menu can also be customized by choosing from the following options within the Allow Filtering By:
  1. Dispatch Units
  2. Result
  3. Initial Address
  4. Full Message
  5. Create Date
  6. Status





8.  Criteria can also be selected to further refine the custom View.





9.  The new custom view can also be marked as private (Only Me), shared with Everyone or Selected Users. IF Everyone or Selected Users is chosen the "allow other user to apply changes to this view" becomes available.





10.  If Selected Users is chosen, pop-up window will appear where the the selected user can be chosen from All Users, Ranks or Roles. 






11. Lastly the default pagination can also be chosen for the new View.





12.  The new list will now appear in the Custom Views list. Any view can be marked a Favorite by selecting the Star icon or pinned by selecting the Thumbtack Icon.






14.  Based on permissions, a User may have the ability to Edit and/or Delete a Custom View.






15.  To create a dispatch select the Add Dispatch Button.





16.  In the New Dispatch window the following sections will need to be completed:
  1. 16A.  Select the department (Generally there is only one choice).
  2. 16B.  Select the Dispatch Type Code and enter the Dispatch Type. (if Configured Correctly, the Dispatch Type will automatically populate based on the Dispatch Type Code.
  3. 16C.  Select the responding units from the dropdown menu.
  4. 16D.  Enter the Call Notes.





17.  To complete the New Dispatch, the following sections will need to be completed:
  1. 17A.  Enter the Incident Address. Using the Place area will ensure that the address is matched to an addressed contained within First Due.
  2. 17B.  If no address can be matched, the address can be placed the Address Line 1.
  3. 17C.  Choose the status of the dispatch at the time of creation (Open/Closed).
  4. 17D.  Choose to create or not create an NFIRS Notification. (Only available if the department is utilizing the Incident Documentation Module).
  5. 17E.   Select Create.






18.   To Edit an Incident select the Pencil Icon and to Delete and incident select the Trash Can Icon.



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