Creating or Editing a Chat Preset Message in Response
Purpose
- To demonstrate how to create or edit a Chat Preset Message.
NOTE: To create or edit Chat Preset Messages, the permission Admin > Chat Groups and Chat Preset Messages must be enabled.
Video
Directions
1. Navigate to the Response module.
2. Click on Chat Preset Messages.
3. Click on New Chat Preset Message.
4. Type in the Preset Message.
5. Select Create after creating preset message.
6. Messages can be sorted in ascending / descending order by clicking on the header.
7. From the Actions column preset messages can be edited using the pencil icon or deleted by selecting the trash can icon.
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