Creating or Editing a Chat Preset Message in Response

Creating or Editing a Chat Preset Message in Response

Purpose

  1. To demonstrate how to create or edit a Chat Preset Message.
NOTE: To create or edit Chat Preset Messages, the permission Admin > Chat Groups and Chat Preset Messages must be enabled.

Video




Directions


1. Navigate to the Response module.


Navigate to the Response module.



2. Click on Chat Preset Messages.


Click on Chat Preset Messages.



3. Click on New Chat Preset Message.


Click on New Chat Preset Message.



4. Type in the Preset Message.


Type in the Preset Message.



5. Select Create after creating preset message.


Select Create after creating preset message.



6. Messages can be sorted in ascending / descending order by clicking on the header.






7. From the Actions column preset messages can be edited using the pencil icon or deleted by selecting the trash can icon.


From the Actions column preset messages can be edited using the pencil icon or deleted by selecting the trash can icon.




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