Dispatch Incident Types: Creating and Customizing

Dispatch Incident Types: Creating and Customizing

Purpose

  1. To demonstrate how to create and customize a Dispatch Incident Type.

Video




Directions

1. Navigate to Response Module then Click on Dispatch Incident Types.


Navigate to Response Module then Click on Dispatch Incident Types.



2. Click on New Dispatch Incident Type.


Click on New Dispatch Incident Type.



3. Fill in the following fields.
  1. Department (required)
  2. Dispatch Code (required)
  3. Name (required)
  4. Description is not required but can be used for any additional information.
  5. Complaint Reported By Dispatch Code - This dropdown will auto populate the complaint to the First Due ePCR when ever this incident type is used.





4. By typing in a Hex Code or selecting the Hex Code box to bring up the color selector, you can choose a Background Color and a Background Color when the users cursor is "hovering" over the incident tile.





6. From the Dispatch Incident Group dropdown select what Group to associate the new incident type with.  This defines the incident icon that displays on the map



From the Dispatch Incident Group dropdown select what Group to associate the new incident type with.



Notes
INFO: The following icons represent the different Dispatch Incident Groups:

  - -- (NULL)
 - Aircraft
 - Fire
 - Hazmat
 - Law
 - MVA
 - Marine
 - Medical
 - Other
 - Rescue




7. The incident type can be associated with an NFIRS code.


The incident type and be associated with an NFIRS code.



8. Indicate of you want this incident type to be active or inactive.




9. Selecting Limit Users allows you to limit the alerting of this Incident Type to specific users, shifts, units, stations or ranks.  The default is All System Users.




9a. After selecting a Search Group, select the users or groups of users, select the "+" icon and the names of the users allowed to select the alerts populate under Selected Users.  Be sure to select Save.





10. Click Create to complete the New Incident Type.



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