Dispatch Incident Types: Creating and Customizing

Dispatch Incident Types: Creating and Customizing

Purpose

  1. To demonstrate how to create and customize a Dispatch Incident Type.

Video


Directions

1. Navigate to Response Module then Click on Dispatch Incident Types.


Navigate to Response Module then Click on Dispatch Incident Types.



2. Click on New Dispatch Incident Type.


Click on New Dispatch Incident Type.



3. Fill in the following fields.
  1. Department (required)
  2. Dispatch Code (required)
  3. Name (required)
  4. Description is not required but can be used for any additional information.
  5. Complaint Reported By Dispatch Code - This dropdown will auto populate the complaint to the First Due ePCR whenever this incident type is used.






4. From the Dispatch Incident Group dropdown select what Group to associate the new incident type with.  This defines the incident icon that displays on the map


From the Dispatch Incident Group dropdown select what Group to associate the new incident type with.

Notes
INFO: The following icons represent the different Dispatch Incident Groups:

  - -- (NULL)
 - Aircraft
 - Fire
 - Hazmat
 - Law
 - MVA
 - Marine
 - Medical
 - Other
 - Rescue




5. The incident type can be associated with an NFIRS code.


The incident type and be associated with an NFIRS code.



6. Indicate of you want this incident type to be active or inactive.






7. Selecting Limit Users allows you to limit the alerting of this Incident Type to specific users, shifts, units, stations or ranks.  The default is All System Users.






8.   After selecting a Search Group, select the users or groups of users, then select the "+" icon. The names or groups of the users allowed to receive the alert will populate under Selected Users.  Be sure to select Save.






9.  Click Create to complete the New Incident Type.


​
​
​
10. To edit a Dispatch Incident Type, select the Pencil Icon.





11. To delete a Dispatch Incident Type, select the Trash Can Icon.






    • Related Articles

    • Dispatch Incident List: Overview

      Purpose Statement The Dispatch Incident List within the Response module provides a comprehensive interface for viewing, filtering, creating, and managing emergency dispatch incidents. This feature allows dispatchers and administrators to track ...

    • Dispatch Units: Create, Edit & Delete

      Purpose Statement Dispatch units within the Responder module represent the operational units that can be alerted and dispatched to emergency incidents. This feature allows administrators to create, configure, and manage dispatch units with specific ...

    • Mobile App (iOS): Creating New Incidents and Messages

      Purpose Statement The manual incident creation and messaging feature enables authorized users to create dispatch incidents and send messages to other users directly from the First Due mobile app. This functionality provides operational flexibility ...

    • Managing / Creating Exposure Types

      Purpose Statement This article explains how to manage and create custom Exposure Types within the Health & Wellness module. Exposure Types help categorize different types of occupational exposures for documentation and reporting purposes. Background ...

    • Using First Due to Dispatch Incidents

      The First Due platform integrated with many different Computer Aided Dispatch (CAD) systems. With the creation of an incident our system matches the address and shows the relevant pre-plan information for that location. There are a numerous ...