The Contacts section within pre-plans allows administrators and authorized personnel to manage critical contact information for properties, including property ownership details and individual contacts. This information is essential for emergency responders who need to reach property owners, managers, or key personnel during incidents or for coordination purposes.
Contact management in pre-plans provides responders with immediate access to property-related personnel during emergency situations. This feature stores property ownership information, business contacts, and individual contact details that can be crucial for incident command, evacuation coordination, or accessing secured areas. Proper contact management ensures that responders have the necessary communication channels to effectively manage incidents and coordinate with property stakeholders. Once published, contact information becomes available to all responding units through the dashboard interface.
Q: Why don't my newly added contacts appear in the dashboard?
A: Contacts will only appear in the dashboard after the pre-plan has been published. Make sure to click "Publish" after making contact changes.
Q: Can I add multiple primary occupancy contacts?
A: While the system may allow multiple primary contacts, it's best practice to designate only one primary contact and list others as secondary or backup contacts in the notes.
Q: What information should I include in the contact notes?
A: Include any information that would help responders effectively communicate with the contact, such as best calling times, alternative contact methods, their role at the property, or special instructions.
Q: How often should contact information be updated?
A: Contact information should be reviewed and updated during regular pre-plan maintenance cycles, typically annually or whenever personnel changes occur at the property.
Q: Can field personnel see all contact information?
A: Yes, once published, all contact information becomes available to responding units through the dashboard interface.
Q: What happens if I delete a contact by mistake?
A: Deleted contacts are removed from the pre-plan. You'll need to re-enter the information and republish the pre-plan. Consider keeping backup records of critical contact information.