Community Connect - Users - Ownership Status Notifications

Community Connect - Users - Ownership Status Notifications

Purpose Statement

This feature allows Fire Department Administrators to configure which users or teams receive email notifications when a Community Connect user submits an ownership request for a property that already has an existing owner. It ensures timely review and response, helping maintain accurate property ownership records.


Video




Background Information

When a Community Connect user attempts to claim ownership of a property already assigned to another user, the system must notify designated AHJ staff. This feature introduces a flexible notification configuration interface that supports both individual users and teams, aligning with diverse organizational workflows. Notifications are delivered via email and include direct access to the ownership request file and review page.


Required Permissions

To access and configure ownership request notifications, users must have the following permission:

  1. Permission Name: Ownership Requests – Notification Setup
  2. Permission Bucket: Community Connect
  3. Note: Users who already have the Smoke Alarm Requests – Notification Setup permission will automatically receive this new permission through system migration.

Step-by-Step Guide



1. Click on Admin.


Click on Admin.



2. Click on Roles & Permissions.


Click on Roles & Permissions.



3. Click on the pencil icon for the Role you wish to edit.


Click on the pencil icon for the Role you wish to edit.



4. Click on "Permissions"





5. Click on Community Connect.


Click on Community Connect.



6. Note: If a user already has the ‘Smoke Alarm Requests – Notification Setup’ permission, they’ll automatically receive this new permission through system migration.





7. Click on Ownership Requests - Notification Setup: Allow will give users the ability to view and edit users or teams that are notified when a request for an Ownership Status change comes in.





8. Let's go back to the module stack and click on Community Connect.


Let's go back to the module stack and click on Community Connect.



9. Click on Users.


Click on Users.



10. Click on Notification.


Click on Notification.



11. Click on User to Team to add new members. Click on trash icon to delete any existing users.


Info
Notification Behavior: 
  1. When a user submits an ownership request for a property with an existing owner:
    1. An email is sent to all configured recipients.
    2. The email includes:
      1. A link to download the ownership request file (stored using the same method as ITM attachments).
      2. A direct link to the user action page for reviewing the request.
      3. Regionally formatted dates (U.S.: MM/DD/YYYY, Canada: DD/MM/YYYY).
  2. Emails are sent from: ownership@firstduesizeup.com
  3. Delivery occurs within 10 seconds of the trigger event.
  4. Email failure handling follows existing notification system protocols.

Click on User to Team to add new members. Click on trash icon to delete any existing users.




Best Practices

  1. Assign notifications to a shared team or multiple users to ensure coverage.
  2. Regularly review and update notification recipients to reflect staffing changes.
  3. Avoid assigning users who are not responsible for ownership review to reduce unnecessary alerts.

Troubleshooting & FAQs

Q: I don’t see the Notification button. Why?
A: Ensure the user has the correct permission.

Q: Can I assign notifications to a team instead of individuals?
A: Yes, the configuration interface supports both user and team selection.

Q: What happens if the email fails to send?
A: The system uses the same failure handling procedures as other First Due notifications, ensuring retry and logging.

Q: Are all users in the account available for selection?
A: Yes, all First Due users in the client’s account can be selected, regardless of role.


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