Command Setup: Resource Requests

Command Setup: Resource Requests

Purpose Statement

  1. Resource Requests in the Command Module serve as automated reminders and punch lists for incident commanders to ensure critical outside resources and agencies are contacted during emergency operations. This feature helps prevent oversight of important notifications and resource requests that are essential for effective incident management and safety compliance.

Background Information

  1. Resource Requests function as systematic reminders that prompt incident commanders to contact specific outside agencies or request additional resources based on incident type or escalation level. These requests help ensure that all necessary external stakeholders are notified and required resources are requested in a timely manner. Examples include reminding commanders to contact utility companies during structure fires or ensuring fire chiefs are notified for all second alarm incidents. This proactive approach reduces the likelihood of missing critical communications during high-stress emergency situations.

Required Permissions

  • Users must have the appropriate level of the Incident Commands Templates permission configured in their role:
    • Read: View command boards in read-only mode
    • Update: Modify command board settings and information
    • Create: Initiate new command boards and add custom items
    • Delete: Remove command board elements and complete incidents

Video 


Step-by-Step Guide

1.  In Web Responder, select the Responder Module and then Command Setup.






2.  In Command Setup, select Resource Requests.






3.  Select "+ Resource Request"






4A.  Enter the Name of the Resource Request.
4B.  Enter an Icon for the Resource Request if desired.
4C.  Enter a Time Threshold for the Resource Request.
4D.  Select Save.
  





5.  To edit a Resource Request select the Pencil icon.






6.  To Archive the Resource  Request select the File Box icon.






7.  To make an Archived Resource Request Active again, switch to the Archived list, Select the Checkmark next to the desired Resource Request and confirm the selection.



Best Practices

  • Create resource requests for all critical external agencies and utilities your department commonly contacts
  • Use descriptive names that clearly identify the resource or agency to be contacted
  • Set appropriate time thresholds for time-sensitive notifications
  • Include requests for utility companies (gas, electric, water) for structure fires
  • Create requests for automatic mutual aid notifications based on alarm levels
  • Establish requests for specialized resources like hazmat teams, technical rescue, or EMS supervisors
  • Use visual icons to help quickly identify different types of resource requests
  • Regularly review and update requests to reflect current contact procedures and protocols
  • Train personnel on when and how to use resource request reminders during incidents

Troubleshooting & FAQs

Q: What is the purpose of the time threshold setting?
A: Time thresholds create reminders for when specific resources should be requested based on incident duration or timing requirements.

Q: Can I customize the icons for resource requests?
A: Yes, the system allows you to select icon options to help visually distinguish different types of resource requests.

Q: Why can't I see the Requests option in Command Setup?
 A: Verify you have the necessary Command Module permissions and administrative access rights.

Q: How do resource requests appear during an actual incident?
A: Resource requests typically appear as reminders or checklists on the command board to prompt the incident commander to make necessary contacts.

Q: Can I create requests for internal department resources?
A: Resource requests are primarily designed for external agencies and resources, though system capabilities may vary.

Q: What happens to archived resource requests?
A: Archived requests are stored in the archive section and can be reactivated when needed without losing configuration data.

Q: Should I create separate requests for different alarm levels?
A: Yes, create specific requests for different scenarios (e.g., "Fire Chief - Second Alarm," "Deputy Chief - Third Alarm") to ensure appropriate notifications.

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