Purpose

1. To answer frequently asked questions about Community Connect
   

Can a Public Safety official edit a user's information?

1. The security of all users' information is very important.
   
2. Your public safety department's access to your information is restricted.
   
3. Administrators from your local department have the ability to assist with:
   
1. Updating your email address
   
2. Resetting your password
   
3. Updating your contact information
   
4. Updating your address
   

   
   

   

     All other information entered into a user's Community Connect profile is only editable by the user.

What if a resident never received their verification email?

1. Check the spam/junk folders in your email.
   
2. If the email has still not been received, administrators can activate a user's account manually.
   
1. Navigate to Community Connect > Users and select the  icon.
   
   
   
   

Are multiple accounts for allowed for one address?

1. Community Connect data is linked to a specific address.
   
2. One Community Connect account is allowed per address.
   
3. If you live in an apartment or condo, you can sign up for your own Community Connect account. 
   
1.   Be sure to include your apartment or unit number.
   
   

How secure is my Community Connect information?

1. Data that is provided in Community Connect is 100% secure and is used only by the fire department for the purpose of better serving residents during emergency situations.
   
2. Information is never used for any other purpose.
   
3. All logins are password protected with bank-level encryption and security.