Call Shift Hours Settings

Call Shift Hours Settings

Purpose

  1. To explain the Call Shift Hours Settings within the Scheduling Module. 

Video 



Directions 

1. Click on Scheduling > Setup.





2. Click on Call Shift Rules.


Click on Call Shift Rules.



3. Click on Hours Settings.


Click on Hours Settings.



4. Here we can determine:
  • When will Call Shifts Hours be assigned?
    • The Day Off (When the Call Shift will be worked)
    • When Added (When the user is added to the Call Shift)
  • You can also determine if you want to keep counting from previous qualifiers.






5. Click on Add Time Rule.


Click on Add Time Rule.



6. Here you can determine how hours will be added to the rankings list per specific qualifiers. Determine:
  • The qualifier that will be associated. 
  • Determine if the Real Hours will be Fixed or a Range. 
  • And finally, determined the charged amount (how much will be adjusted on their rankings list)
Click Save when done. 

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