This article provides comprehensive information about scheduled client training sessions for 2025, including session dates, access instructions, and resources for reviewing previous training materials. These sessions are designed to enhance user proficiency with the Fire/EMS software platform, ensuring optimal utilization of system features and improved operational efficiency.
Background Information
Regular training sessions are essential for maintaining user competency and staying current with platform updates and best practices. These sessions provide hands-on guidance, address common questions, and introduce new features as they become available. All sessions are conducted live with opportunities for real-time Q&A and interactive demonstrations.
2025 Training Session Schedule
The following training sessions are scheduled for 2025.
Session times will be from 1730 - 1830 Eastern for each session.
How to Join Training Sessions
Access Link: On the date you have chosen from above select the hyperlink on or before the listed time above.
Recording Access: All sessions are recorded for later review, and they will be posted here post Training
Previous Training Session Videos
Access recordings of previous training sessions to review material or catch up on missed content. Videos are organized by date and topic for easy reference.
Video
Best Practices
Before Attending Sessions
Test your audio and video settings in advance
Ensure you Mute your Mic before entering the session.
Prepare specific questions related to your workflows
Ensure you have necessary permissions to access demonstrated features
During Sessions
Participate actively in discussions and Q&A segments using the Chat Feature
Take notes on new features or processes relevant to your role
Practice demonstrated tasks in a test environment when possible
Please Enter your Name and your Departments name into the Chat. If you have additional personnel with you for the session, please list the number of total personnel.
Troubleshooting & FAQs
Common Issues
Q: I can't access the training session link
A: Verify you're using the correct link from your calendar invitation. Clear browser cache or try a different browser. Contact support if issues persist.
Q: The audio/video quality is poor
A: Check your internet connection stability. Close unnecessary applications. Try using dial-in audio if computer audio is problematic.
Q: I missed a session - how can I catch up?
A: Access the recorded session in the Video Library section.
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