Purpose Statement

This guide provides Fire/EMS personnel with comprehensive information about using AI-assisted technology for NERIS/NFIRS incident documentation. The AI-powered documentation feature simplifies fire incident report creation by allowing personnel to record incident details verbally, which are then automatically processed and populated into NFIRS data fields. This capability significantly reduces documentation time while maintaining accuracy and compliance with federal reporting requirements.

Background Information

Traditional NERIS/NFIRS documentation requires personnel to manually complete numerous data fields, a time-consuming process that often occurs after extended incident operations. The AI-assisted NERIS/NFIRS Documentation feature revolutionizes this workflow by combining advanced speech-to-text technology with artificial intelligence processing to transform verbal incident reports into structured NERIS/NFIRS data.

Personnel can provide incident information in the same conversational manner they would use for a size-up report or shift handoff. The system processes this verbal information, interprets fire service terminology and abbreviations, and suggests appropriate values for NERIS/NFIRS fields. All AI suggestions appear in a review interface where personnel verify accuracy before accepting, ensuring human oversight and accountability remain central to the documentation process.

Key Capabilities:

• Voice-to-text transcription of incident details
• Automatic population of NERIS/NFIRS data fields
• Support for fire service terminology and abbreviations
• Multiple recording capability during incidents
• Formatted narrative generation
• HIPAA-compliant data handling

Required Permissions

Users accessing AI-powered documentation features must have:

• Access to Incident Documentation module
• Permissions to create and edit fire incident reports
• Authority to use AI Transcript tools
• NFIRS reporting rights for their assigned role

Contact your system administrator if you cannot access the AI Transcript tool or incident documentation features.

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FirstDue AI-Powered NFIRS Documentation FAQs

General Information

Q: What is the AI-assisted NERIS/NFIRS Documentation feature?

A: The AI-assisted NERIS/NFIRS Documentation feature simplifies creating Fire Incident Reports by allowing fire service personnel to record incident details verbally. This feature combines advanced speech-to-text technology with AI processing to automatically populate NERIS/NFIRS data fields, significantly reducing documentation time.

Q: What types of information can the system process?
A: The system processes various types of information including incident type, property details, fire origin & cause, damage assessment, resources used, actions taken, personnel information, hazards present, and civilian/firefighter casualties.

Using the Feature

Q: How do I start using the AI Transcript tool?
A: To start using the AI Transcript tool: 1. Launch the AI Transcript tool 2. Click the record button to begin speaking 3. Provide a verbal report of the fire incident 4. After recording, click Analyze to process your recording 5. Review the suggestions from the AI Assistant 6. If needed, make changes while reviewing 7. Accept those suggestions

Q: What should I include in my verbal report?
A: Think of your verbal report as a combination of your initial size-up report, a handoff report to the relieving officer, and a verbal summary of the incident. The more information you provide, the less you may need to type or select later.

Q: Can I use fire terminology and abbreviations?
A: Yes, the system supports both formal fire terminology and common fire service abbreviations.

Q: Can I make multiple recordings during an incident?
A: Yes, you can record multiple times during an incident. However, be aware that regenerating will add a new section to the end of your previous narrative.

Q: Can I type my narrative information in the "Record" box instead of speaking it? A: Yes you can. But it is important to realize, this formatting will not be saved. This record box is for inputting information into the AI transcription tool. What you enter will be incorporated into the final narrative, however, the narrative may not appear the same.

Review and Editing

Q: Do I need to review the AI suggestions?
A: Yes, all AI suggestions appear in a review interface. You are responsible for verifying the accuracy of all information.

Q: What options do I have when reviewing AI suggestions?
A: Users can: - Accept or reject individual field suggestions - Edit suggested values - Remove unwanted entries

Q: What happens to the narrative section?
A: The Narrative section will automatically generate a formatted narrative based on the transcript provided.

Q: What happens when I use the AI tool multiple times for the same incident?
A: Each time you use the AI tool, the system will append your narrative. In other words, it will add a new section to the end of your previous narrative.

Data Security & Compliance

Q: Is the system HIPAA compliant?
A: Yes, the system is fully HIPAA compliant.

Q: How is incident data handled?
A: All transcriptions are encrypted in transit and at rest. The transcription service runs in a dedicated, secure environment, and no incident data is used for AI training.

Q: How is user feedback used?
A: Feedback is used only to improve prompt engineering.

Legal Considerations

Q: Who is responsible for the accuracy of the documentation?
A: The provider maintains full responsibility for the accuracy of the documentation. This system operates on a "Human-in-the-Loop" principle, meaning all AI suggestions must be reviewed and approved by the provider.

Q: Is this system meant to replace proper fire incident documentation?
A: No, the system is designed to assist, not replace, proper fire incident documentation.

Feedback and Support

Q: How can I provide feedback about the feature?
A: Use the feedback system to report issues or suggest improvements. Include information about accuracy of transcription, correctness of field mapping, missing or incorrect terminology, feature suggestions, and any issues encountered.

Q: What should I do if fire terminology isn't correctly interpreted?
A: Report any fire terminology or abbreviations that weren't correctly interpreted through the feedback system.

Q: What specific feedback is most helpful?
A: The most helpful feedback includes specific examples of what worked well or needs improvement.

Q: Can I opt-out of providing feedback? A: Of course! If, at any time, you no longer wish to provide feedback about the tool, simply select the "Do Not Ask Again" checkbox on the feedback form.

Best Practices

Q: What are some best practices for using this feature?
A: Some best practices include: - Speak clearly and provide complete information - Review AI suggestions before accepting - Use the feedback system to report any misinterpretations or suggestions for improvement - Always review and edit when needed the AI-suggested entries