PSAP to Unit Notified Time
Unit Notified by Dispatch (eTimes.03) – PSAP Call (eTimes.01)
Dispatch Notified to Unit Notified Time
Unit Notified by Dispatch (eTimes.03) – Dispatch Notified (eTimes.02)
Call Received to Unit En Route Time
Unit En Route (eTimes.05) – PSAP Call (eTimes.01)
If PSAP Call (eTimes.01) is null, use Dispatch Notified (eTimes.02)
Unit Notified to En Route Time
Unit En Route (eTimes.05) – Unit Notified by Dispatch (eTimes.03)
Total Unit Response Time
Unit Arrived on Scene (eTimes.06) – Unit Notified (eTimes.03)
Unit En Route to Arrived on Scene Time
Unit Arrived on Scene (eTimes.06) – Unit En Route (eTimes.05)
Scene Time
Unit Left Scene (eTimes.09) – Unit Arrived on Scene (eTimes.06)
If Unit Left Scene is null, use Unit Back in Service (eTimes.13)
Patient Scene Time
Unit Left Scene (eTimes.09) – Arrived at Patient (eTimes.07)
If Unit Left Scene is null, use Unit Back in Service (eTimes.13)
Transport Time
Patient Arrived at Destination (eTimes.11) – Unit Left Scene (eTimes.09)
Destination Transfer of Care
Destination Patient Transfer of Care (eTimes.12) – Patient Arrived at Destination (eTimes.11)
Arrival at Destination to Back in Service Time
Unit Back in Service (eTimes.13) – Patient Arrived at Destination (eTimes.11)
Destination Patient Transfer of Care to Back in Service
Unit Back in Service (eTimes.13) – Destination Patient Transfer of Care (eTimes.12)
Total Unit Call Time (Time on Task)
Unit Back in Service (eTimes.13) – Unit Notified by Dispatch (eTimes.03)
Total Overall Call Duration
Unit Back in Service (eTimes.13) – PSAP Call (eTimes.01)
If PSAP Call (eTimes.01)is null, use Dispatch Notified (eTimes.02), if null, use Unit Notified by Dispatch (eTimes.03)
Canceled Response Time
Unit Canceled (eTimes.14) – Unit Notified by Dispatch (eTimes.03)