Purpose Statement

The Emergency Contacts section allows users to maintain and update the emergency contact information associated with their personnel record. Keeping this information current ensures that designated contacts can be reached quickly in the event of an emergency and helps maintain accurate personnel records within the system.

Background Information

Emergency contacts are stored within each user's personnel record and can be updated by the user when the appropriate permissions are assigned. Users can view when their emergency contact information was last updated and make changes as needed.

A valid phone number is required for each emergency contact. The system will not allow emergency contact records to be saved without a phone number.

Required Permissions

• Personnel Record - Self Access – View self Personnel Information
• Emergency Contacts - Self Access – Read and Edit Emergency Contact

Video

Step-by-Step Guide

Access Your User Settings

• Click the First Due logo.
• Select Your Profile.
• Click Settings.

Open Your Personnel Record

• Navigate to My Personnel Record.
• Select the Emergency Contact tab.

Review Existing Emergency Contacts

• Review the emergency contacts currently listed.
• Verify the Last Updated date to determine when the information was most recently modified.

Update Emergency Contact Information

• Open the emergency contact record you would like to update.
• Enter or update the contact's phone number and any other applicable information.

Save Your Changes

• Click Save.

• The updated emergency contact information will be stored in your personnel record.

Best Practices

• Review emergency contact information regularly to ensure it remains accurate.
• Verify phone numbers whenever a contact changes carriers or obtains a new number.
• Maintain at least one reliable emergency contact who can be reached quickly.
• Update emergency contacts immediately following major life events such as marriage, relocation, or changes in family relationships.
• Confirm that emergency contacts are aware they have been designated as contacts.

Troubleshooting & FAQs

Q: Why can't I save my emergency contact information?

A: The system requires a valid phone number for each emergency contact. Enter a phone number and try saving again.

Q: I do not see the Emergency Contact tab. What should I do?

A: Verify that your account has the appropriate permissions, including Personnel Record - Self Access and Emergency Contacts - Self Access. Contact your administrator if access is missing.

Q: Can I update someone else's emergency contacts?

A: No. The self-service Emergency Contact page only allows users to update their own emergency contact information unless additional administrative permissions have been assigned.

Q: How can I tell when my emergency contacts were last updated?

A: The Emergency Contact section displays the most recent update date for your emergency contact information.